- Report: #452999
Complaint Review: FairPoint Communications - Lewiston Maine
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Author Confirmed
Why?
FairPoint Communications
www.FairPoint.com Lewiston, 04243-9472 Maine, U.S.A.
Phone:
866-984-2001
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FairPoint Communications failure to re-activate voluntary account suspension on request Lewiston Maine
My provider, FairPoint, has been billing me monthly to retain all service as it was when I requested account suspension for the winter season. I had high-speed dsl Internet and a good package that included unlimited calling in and out of state, caller ID, and other services for under $50/month before. I do not understand why my telephone / Internet service has not been restored correctly when requested. It has now been over a month since requesting restoration, and I still only have the most basic dial tone and slowest possible dial up Internet. Even after having over a week's notice to restore services, no calls could be made out upon my arrival.
My experiences with their Tech. Support have been fruitless. Each time I call their Customer Support, the wait time on hold has consistently exceeded 3 hours. I ran out of cell phone minutes attempting to contact them, and yet they have not been helpful, or performed their responsibilities.
This is more than a mere nuisance for me. My family and income have been severely affected by this failure to comply on Fair Point's behalf. I feel it is a sham on the part of FairPoint, and that they have no intention of correcting the situation, in spite of the intention they state to the contrary.
Paul
Barton, Vermont
U.S.A.
My experiences with their Tech. Support have been fruitless. Each time I call their Customer Support, the wait time on hold has consistently exceeded 3 hours. I ran out of cell phone minutes attempting to contact them, and yet they have not been helpful, or performed their responsibilities.
This is more than a mere nuisance for me. My family and income have been severely affected by this failure to comply on Fair Point's behalf. I feel it is a sham on the part of FairPoint, and that they have no intention of correcting the situation, in spite of the intention they state to the contrary.
Paul
Barton, Vermont
U.S.A.
