- Report: #606661
Complaint Review: famous smoke shop - Internet
Reported By:
paul -
staten island, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
famous smoke shop
10840 Internet, United States of America
Phone:
1-800-564-2486
Web:
www.famous-smoke.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
famous smoke shop www.famous-smoke.com/ bad cigars do not order from them very poor customer service Internet
Thank you for your
email. I apologize for the delayed response concerning this order and for the
quality issues you experienced with the cigars. We certainly do not want
dissuade you from ordering online as our products typically are of the finest
quality. I will gladly replace the cigars or have them returned, whatever you
prefer. I'm terribly sorry for the embarrassment you experienced and will do
everything I can to make this situation right.
email. I apologize for the delayed response concerning this order and for the
quality issues you experienced with the cigars. We certainly do not want
dissuade you from ordering online as our products typically are of the finest
quality. I will gladly replace the cigars or have them returned, whatever you
prefer. I'm terribly sorry for the embarrassment you experienced and will do
everything I can to make this situation right.
Sincerely,
Anthony
Customer Service
this was the 1st email
I appreciate
all the feedback. Let me see what I can do and I will get back to you by Monday
at the latest. Have a great weekend if I don't get back to you until then.
all the feedback. Let me see what I can do and I will get back to you by Monday
at the latest. Have a great weekend if I don't get back to you until then.
Anthony
second email
OK ITS SAID THAT ME THE CUSTOMER BUYING ONLINE NEEDS TO WAIT UNTIL
MONDAY FOR THAT MATTER IF YOU CANT DO ANYTHING AND NEED TO THINK UNTIL MONDAY I
WOULD RATHER HAVE MY REFUND FOR THESE CIGARS THAT ME FEEL EMBARRASSED NOT YOU
ANTHONY SO THATS HOW I FEEL POOR CUSTOMER SERVICE REFUND WILL WORK THAN THANK
MONDAY FOR THAT MATTER IF YOU CANT DO ANYTHING AND NEED TO THINK UNTIL MONDAY I
WOULD RATHER HAVE MY REFUND FOR THESE CIGARS THAT ME FEEL EMBARRASSED NOT YOU
ANTHONY SO THATS HOW I FEEL POOR CUSTOMER SERVICE REFUND WILL WORK THAN THANK
Mr.,I appreciate
all the feedback. Let me see what I can do and I will get back to you by Monday
at the latest. Have a great weekend if I don't get back to you until then.AnthonyAND TODAY IS MONDAY 5/24/10 2.03 PM AND STILL NOTHING SO I SAY TRUST DO NOT EVER BUY ONLINE FROM THIS STORE THE WORST CUSTOMER SERVICE IN THE WORLD.http://www.famous-smoke.com/store/
1 Updates & Rebuttals
Dave
Alabama,ok
#2Consumer Comment
Thu, July 11, 2013
Thanks for warning us. This is where I been buying my cigars from and never had any problems http://www.taxfree-smokes.com/?aid=10620791
