- Report: #698121
Complaint Review: FancyStuff.com - Internet
Reported By:
Diane -
Red Lion, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FancyStuff.com
888c 8th Av #124 Internet, United States of America
Phone:
1-877-806-2974
Web:
www.fancystuff.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FancyStuff.com TOTAL RIPOFF - Have filed Internet Crime Complaint against this "auction", Internet
This is an online penny auction. On two items I was bidding on, I had utilized their bidding assistant wherein you determine at what dollar level you want to bid, what dollar level you want to stop bidding at, and how many bids you will make. You must first buy bid packages for 30, 100, etc. bids, which you use individually to bid on an item to increase the purchase price of the item by $.02. On Saturday, Feb. 19th, the countdown clock ended with my bid for a Coach Gathered Sofia handbag, however, the "bid ended" notice never displayed. I refreshed the page, logged on from another device, and the same thing happened.
Later, the bidding ended at $2.92 with another announced as the winner. On a subsequent bid for a Louis Vuitton Odeon handbag, the bidding stopped again on Monday morning with my bid as the last bid. I contacted the company at the phone number listed on Monday, Feb. 21st at approximately 11:45 a.m. EST and spoke with Courtney. She said they were just reviewing the bids and that I was indeed the winner at a price of arond $29.50. She also said she was seeing the same thing on her computer, and that the clock was stopped at zero, and I was the last bidder. Because of the computer issue, she was sending a request to her corporate office to investigate.
When I check the website around 2:00 p.m. that same day, the auction was still running, and the bid was above $40., and my bidding assistant was continually bidding on my behalf, whittling away at the bids I had paid for. I was shocked, called the 877 number again and spoke with Louis, who said Courtney was out to lunch, his supervisor's name was Robert, and Louis was unable to look at the CRM at all. He also refused to understand that I had a prior conversation with Courtney, she said she saw on her computer was I was seeing on mine, and Louis insisted it was a problem with my computer.
I called back at 2:20 p.m., Louis answered, and when I asked for Robert, he hung up on me. I redialed two more times immediately, and the same thing happened. At 2:22, I called again and spoke with Candace, who said she had just come on that shift and that Courtney wasn't there. When I asked to speak with Robert, she indicated he was in a meeting. I advised her that I was filing an Internet Crime Complaint and contacting my back to refute the charges.
Later, the bidding ended at $2.92 with another announced as the winner. On a subsequent bid for a Louis Vuitton Odeon handbag, the bidding stopped again on Monday morning with my bid as the last bid. I contacted the company at the phone number listed on Monday, Feb. 21st at approximately 11:45 a.m. EST and spoke with Courtney. She said they were just reviewing the bids and that I was indeed the winner at a price of arond $29.50. She also said she was seeing the same thing on her computer, and that the clock was stopped at zero, and I was the last bidder. Because of the computer issue, she was sending a request to her corporate office to investigate.
When I check the website around 2:00 p.m. that same day, the auction was still running, and the bid was above $40., and my bidding assistant was continually bidding on my behalf, whittling away at the bids I had paid for. I was shocked, called the 877 number again and spoke with Louis, who said Courtney was out to lunch, his supervisor's name was Robert, and Louis was unable to look at the CRM at all. He also refused to understand that I had a prior conversation with Courtney, she said she saw on her computer was I was seeing on mine, and Louis insisted it was a problem with my computer.
I called back at 2:20 p.m., Louis answered, and when I asked for Robert, he hung up on me. I redialed two more times immediately, and the same thing happened. At 2:22, I called again and spoke with Candace, who said she had just come on that shift and that Courtney wasn't there. When I asked to speak with Robert, she indicated he was in a meeting. I advised her that I was filing an Internet Crime Complaint and contacting my back to refute the charges.
