- Report: #421071
Complaint Review: Fanfire.com - Rancho Cordova California
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Fanfire.com
www.fanfire.com Rancho Cordova, 95670 California, U.S.A.
Phone:
916-414-2921
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Fanfire.com Beware of their sneaky return policy-it will cost you Rancho Cordova California
I ordered a Madonna shirt on 11/21/08 and received it in a timely manner. However, the shirt was too small so I returned it on 12/19/08 via USPS. I followed all the instructions from the invoice including insuring the merchandise and requested a full refund. The return should have only taken 2-3 weeks and when I hadn't received any acknowledgement that my request was being processed by 1/31/09; I sent fanfire an email. An email response was returned the same day asking for the insurance tracking number. I replied with my tracking number, but the email came back to me as 'undeliverable'. On 2/6/09, I called fanfire to inquire of the status and their customer service rep advised that I would only receive the price of the shirt; which was $34.95 instead of the $47.30(what I was charged). She said I don't get the $8.95 shipping charge or the tax back, plus they are keeping $4.00 as a re-stocking fee. "Ridiculous!!" I asked for a manager, was placed on hold for a full 5 minutes and the same rep returned to the phone (not the manager) to tell me they will waive the $4.00 re-stocking fee. I felt that was unacceptable and asked for a manager again. I told the manager that their return policy should be clearly visible PRIOR to purchase and quite frankly, I didn't even see the return policy online. After much back and forth, fanfire's manager told me is in the 'help' link on their website. I felt that was VERY sneaky as it does not appear on the purchase screen of their website. Consumer fraud alert! Frustrated and annoyed, I accepted the $38.95 return; which I should receive in 7-10 days. I won't do business with this website ever again. This whole ordeal was completely unnecessary - so be careful should you choose to do business with fanfire.com.
Dharma
Rancho Cordova, California
U.S.A.
Dharma
Rancho Cordova, California
U.S.A.
1 Updates & Rebuttals
Dharma
Rancho Cordova,California,
U.S.A.
Update on the refund or lack there of..
#2Author of original report
Tue, February 24, 2009
Today is 2/23/09 and I still have not received my refund so I called fanfire today to inquire. The phone rep stated that fanfire did not have my credit card number so they were unable to process my request. Funny because I asked the supervisor/manager (twice) if she needed my credit card number to refund the amount and she said "no, we have it on file". Now I have to call back tomorrow to give my card number to their "specialist" so they can process the refund. I don't understand why they didn't contact me to obtain that information! I guess they hoped I would forget all about it. Ugh..terrible customer service!!!
