- Report: #540692
Complaint Review: Farend Services Ltd. - Aurora Colorado
-
Author Not Confirmed
Why?
Farend Services Ltd.
P.O.BOX22100 e. 26th Avenue Aurora, 80019 Colorado, United States of America
Phone:
8668257477 / 8668077356
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Farend Services Ltd. Dazzlesmile deceptive trade practices Aurora, Colorado
Signed up online for two products to whiten teeth, Dazzle Smile and Clean White. Both were to have a "risk-free" 14-day trial. Both had followup phone calls telling me what else I was going to receive. In both cases I firmly asserted, even having to interrupt their spiel, that I did not want any other shipment of any product. One of them (Clean White) agreed to cancel any further product shipments. The Dazzle White person, however, continued to pursue the same line. Each time, I stopped her and stressed that I did not want anything else, and ultimately she simply hung up on me while I was speaking.
Then about 11/11/09 I saw a charge on my bank account online, dated 11/2 for $87.62 as well as a CBA charge of .70 and identical charges on 11/9. At this point I called the number shown on my bank statement, and was told that I could return the 11/9 shipment but that the other was the introductory shipment I had signed up for and it was too late to return it for credit.
Then came the next surprise: a $24.13 charge for World Fit Club membership that I did not intentionally sign up for.
In every instance this line (or one like it) was used: "We are protected by our statement of terms and conditions." As I pointed out to one, the design of the site may "protect" them from legal recourse, but it's still shady, crooked and unethical. I informed the last young woman that she was selling her soul for a company that had no character and no scruples, and that she would pay a price in her own heart and life for it.
All told my "lesson" cost me over $275 of money earned honestly and ethically. I'll be fine. But these crooks must be stopped from this legalized larceny.
1 Updates & Rebuttals
Loreta Repishti
United States of AmericaHello,
#2UPDATE Employee
Fri, January 22, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
