- Report: #528105
Complaint Review: Farend Services Ltd. - Internet Internet
Reported By:
Bill -
Parrish, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Farend Services Ltd.
PO Box 22100 E 26th Ave. Aurora, CO 80019 Internet, Internet, United States of America
Phone:
8664514235
Web:
Onlinecashsuccesskit.com
Categories:
Business Rating:
(0)
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Farend Services Ltd. Ezykit Lure you in to online business, hide fees, lie about trial period Internet
They use legitimate sounding career counselor businesses who send you an e-mail stating this is totally legit.
For one dollar you get access to their info to start your own online business posting links and ads.
Hidden in some terms and conditions that you don't find unless you really search the site hard is all these add on fees.
You supposedely have 2 days to cancel. I (like an idiot) signed up for one dollar to get the info on Sunday at 5:30P. I called today after seeing 2 deductions for $48 and $79 from my account were taken out. They said the 2 day trial expired yesterday.
When I argued that today was the second day they said they counted Sunday as the first day, even though I did not enroll until 5:30P that day.
The confirmation I was supposed to get via email that had these terms and condition coincidentally never got sent to me.
When I called today to cancel they refused to let me talk to a supervisor, would not give me the phone number or any names at Farend Services home office, hung up on me twice, and were unable to put me in touch with anyone I could argue my case with.
For one dollar you get access to their info to start your own online business posting links and ads.
Hidden in some terms and conditions that you don't find unless you really search the site hard is all these add on fees.
You supposedely have 2 days to cancel. I (like an idiot) signed up for one dollar to get the info on Sunday at 5:30P. I called today after seeing 2 deductions for $48 and $79 from my account were taken out. They said the 2 day trial expired yesterday.
When I argued that today was the second day they said they counted Sunday as the first day, even though I did not enroll until 5:30P that day.
The confirmation I was supposed to get via email that had these terms and condition coincidentally never got sent to me.
When I called today to cancel they refused to let me talk to a supervisor, would not give me the phone number or any names at Farend Services home office, hung up on me twice, and were unable to put me in touch with anyone I could argue my case with.
1 Updates & Rebuttals
Leonardo Smith
SMITHTON,Illinois,
United States of America
EZYKIT
#2UPDATE Employee
Wed, January 13, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-437-1621 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
