Complaint Review: Fashion Bug - Burlington Wisconsin

It is true that Fashion Bug credits a return the way it was paid for. It is policy. No store, in any state or city, can go against this policy. If you charge your purchase, your account will be credited. If you write a check, you must wait ten days, to ensure the check goes through, and they you can get your cash back. It is strictly policy and there is nothing we can do about it. I agree that the customer service people and the employees can be a little snotty at times but they certainly aren't "rude, apathetic, inept, morons". We train our employees very well. I don't know what stores you have been in but come to Pennsylvania once and check out our stores. I think you'll find that the employees are educated about the company and policies and are very customer service oriented.

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Pele Their relationship to the company: Consumer Suggestion Rebuttal: While I generally agree with you that Fasion Bug is a consumer's nightmare, I have to side with them somewhat regarding your situation. You write: "The whole situation is ridiculous. I don't understand why the store cares they have already been paid for the merchandise and since I was returning the sweaters they would be out that amount of money either way." True, Visa has most likely already paid them, however when a merchant utilizes the services of Visa, MasterCard, etc it isn't free. The merchant has to pay a fee for every sale made in which a credit card is used for payment. You write: "I am just feeling extremely irritated with the whole company. Not only are they not accomodating me in any way the people that I have talked to have been exceptionally rude and unhelpful." Again, I agree with you. The staff at FB are usually rude, apathetic, inept morons. But I'm having a difficult time understanding how, when every merchant I've ever purchased from does things the same way, you think you're entitled to cash back from a credit card purchase. It is, in fact, the policy of most clothing stores and even, I believe, discount mass-marketing stores such as Wal-mart, Kmart etc, to refund the money the same way it came in. If you paid with cash they'll give you cash. If you paid with credit they'll credit your account back, if you wrote a check they'll have the main office cut you a check and mail it to you. Inconvenient? Perhaps, but I also think it cuts down on loss from fraud as well. It'd be awfully easy to return merchandise that you bought with a credit card or check and get cash back and then turn around and contest the charges with your credit card company or have the check bounce. If you do this on a large enough scale you could easily claim your card was lost or stolen and voila! Free cash for you while the honest consumers take the hit in higher prices. I see an awful lot of complaining on here about return policies and such. I think it's all a bunch of useless whining by spoiled consumers who think everything should be convenient for them and to hell with everyone else, including the merchant who ultimately decides what we pay for goods. Loss (or shrink) is a big problem in most retail stores. It costs quite a bit of money and in turn makes the prices we pay go up. If the stores have to institute more stringent return policies to prevent that from happening then I'm all for it. Pele

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Pele Their relationship to the company: Consumer Suggestion Rebuttal: While I generally agree with you that Fasion Bug is a consumer's nightmare, I have to side with them somewhat regarding your situation. You write: "The whole situation is ridiculous. I don't understand why the store cares they have already been paid for the merchandise and since I was returning the sweaters they would be out that amount of money either way." True, Visa has most likely already paid them, however when a merchant utilizes the services of Visa, MasterCard, etc it isn't free. The merchant has to pay a fee for every sale made in which a credit card is used for payment. You write: "I am just feeling extremely irritated with the whole company. Not only are they not accomodating me in any way the people that I have talked to have been exceptionally rude and unhelpful." Again, I agree with you. The staff at FB are usually rude, apathetic, inept morons. But I'm having a difficult time understanding how, when every merchant I've ever purchased from does things the same way, you think you're entitled to cash back from a credit card purchase. It is, in fact, the policy of most clothing stores and even, I believe, discount mass-marketing stores such as Wal-mart, Kmart etc, to refund the money the same way it came in. If you paid with cash they'll give you cash. If you paid with credit they'll credit your account back, if you wrote a check they'll have the main office cut you a check and mail it to you. Inconvenient? Perhaps, but I also think it cuts down on loss from fraud as well. It'd be awfully easy to return merchandise that you bought with a credit card or check and get cash back and then turn around and contest the charges with your credit card company or have the check bounce. If you do this on a large enough scale you could easily claim your card was lost or stolen and voila! Free cash for you while the honest consumers take the hit in higher prices. I see an awful lot of complaining on here about return policies and such. I think it's all a bunch of useless whining by spoiled consumers who think everything should be convenient for them and to hell with everyone else, including the merchant who ultimately decides what we pay for goods. Loss (or shrink) is a big problem in most retail stores. It costs quite a bit of money and in turn makes the prices we pay go up. If the stores have to institute more stringent return policies to prevent that from happening then I'm all for it. Pele

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Pele Their relationship to the company: Consumer Suggestion Rebuttal: While I generally agree with you that Fasion Bug is a consumer's nightmare, I have to side with them somewhat regarding your situation. You write: "The whole situation is ridiculous. I don't understand why the store cares they have already been paid for the merchandise and since I was returning the sweaters they would be out that amount of money either way." True, Visa has most likely already paid them, however when a merchant utilizes the services of Visa, MasterCard, etc it isn't free. The merchant has to pay a fee for every sale made in which a credit card is used for payment. You write: "I am just feeling extremely irritated with the whole company. Not only are they not accomodating me in any way the people that I have talked to have been exceptionally rude and unhelpful." Again, I agree with you. The staff at FB are usually rude, apathetic, inept morons. But I'm having a difficult time understanding how, when every merchant I've ever purchased from does things the same way, you think you're entitled to cash back from a credit card purchase. It is, in fact, the policy of most clothing stores and even, I believe, discount mass-marketing stores such as Wal-mart, Kmart etc, to refund the money the same way it came in. If you paid with cash they'll give you cash. If you paid with credit they'll credit your account back, if you wrote a check they'll have the main office cut you a check and mail it to you. Inconvenient? Perhaps, but I also think it cuts down on loss from fraud as well. It'd be awfully easy to return merchandise that you bought with a credit card or check and get cash back and then turn around and contest the charges with your credit card company or have the check bounce. If you do this on a large enough scale you could easily claim your card was lost or stolen and voila! Free cash for you while the honest consumers take the hit in higher prices. I see an awful lot of complaining on here about return policies and such. I think it's all a bunch of useless whining by spoiled consumers who think everything should be convenient for them and to hell with everyone else, including the merchant who ultimately decides what we pay for goods. Loss (or shrink) is a big problem in most retail stores. It costs quite a bit of money and in turn makes the prices we pay go up. If the stores have to institute more stringent return policies to prevent that from happening then I'm all for it. Pele

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Pele Their relationship to the company: Consumer Suggestion Rebuttal: While I generally agree with you that Fasion Bug is a consumer's nightmare, I have to side with them somewhat regarding your situation. You write: "The whole situation is ridiculous. I don't understand why the store cares they have already been paid for the merchandise and since I was returning the sweaters they would be out that amount of money either way." True, Visa has most likely already paid them, however when a merchant utilizes the services of Visa, MasterCard, etc it isn't free. The merchant has to pay a fee for every sale made in which a credit card is used for payment. You write: "I am just feeling extremely irritated with the whole company. Not only are they not accomodating me in any way the people that I have talked to have been exceptionally rude and unhelpful." Again, I agree with you. The staff at FB are usually rude, apathetic, inept morons. But I'm having a difficult time understanding how, when every merchant I've ever purchased from does things the same way, you think you're entitled to cash back from a credit card purchase. It is, in fact, the policy of most clothing stores and even, I believe, discount mass-marketing stores such as Wal-mart, Kmart etc, to refund the money the same way it came in. If you paid with cash they'll give you cash. If you paid with credit they'll credit your account back, if you wrote a check they'll have the main office cut you a check and mail it to you. Inconvenient? Perhaps, but I also think it cuts down on loss from fraud as well. It'd be awfully easy to return merchandise that you bought with a credit card or check and get cash back and then turn around and contest the charges with your credit card company or have the check bounce. If you do this on a large enough scale you could easily claim your card was lost or stolen and voila! Free cash for you while the honest consumers take the hit in higher prices. I see an awful lot of complaining on here about return policies and such. I think it's all a bunch of useless whining by spoiled consumers who think everything should be convenient for them and to hell with everyone else, including the merchant who ultimately decides what we pay for goods. Loss (or shrink) is a big problem in most retail stores. It costs quite a bit of money and in turn makes the prices we pay go up. If the stores have to institute more stringent return policies to prevent that from happening then I'm all for it. Pele