The time it takes them to process orders is outragious but I could handle that if they didn't rip you off with the outragous postage charges where they make over 50 per cent profit on the postage and send everything the slowest cheapest way possible. They are not interested in good customer service. They use more then one storefront and give the same horrible service and excessive postage charges in all of the storefronts. Denver Fabrics is the same outfit. They must have opened another store name to try and avoid all the negitive feedback but the websites are exactly the same and the service is unmistakable. USPS deliveres priority mail to Alaska ( 5 days for delivery max) at the same cost as eveywhere else in the USA about $15 but they charge me over $50 and it takes a month, when told that they said they didn't care, they would charge what they want for postage. Returns are a lost cause.