- Report: #328001
Complaint Review: Fast-Growing-Trees.com; Fast Growing Trees Nursery; Fastgrowingtree.com - Nationwide
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Fast-Growing-Trees.com; Fast Growing Trees Nursery; Fastgrowingtree.com
fastgrowingtree.com; Fast-Growing-Trees.com Nationwide, U.S.A.
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Fast-Growing-Trees.com, Fast-Growing-Trees.com; Fast Growing Trees Nursery; Ripoff for Royal Empress Tree Online Fast-Growing-Trees.com; fastgrowingtree.com Nationwide
I bought a tree called Royal Empress Tree from Fast Growing Trees Nursery last year spring. When I received the tree, I called to return the tree back to them because it is too small, the tree trunk is less than 1 cm big, ht 4 inches tall, hold plant is smaller than my baby's hand. The rept Edd said if the tree fall off one leave in the process, I will NOT get my money back, it is a live plan, condition change when I ship back to them, it will not be the same tree that I have received because the tree can turn yellow... anyway, I will NOT get my money back.
When I request REFUND, he said I have the tree, I have to paid for it. Then I request some money back because they promise to send a tree about 1 ft to at least 6 inches tall, or pay my shipping, they reimbursed five dollars to my visa card which I DO NOT AGREE. I have complain to visa card and they sent me a letter said I have settled the case with them for FIVE DOLLARS which is proved by the refund statement on the visa card. Before I order the tree, they told me to dig the ground 4 ft x 4 ft and at least 3 ft deep. Now after a year, the tree still in a container, still 4 inches tall, 2 leaves left after winter, IT look dying to me.
Wendy
Baltimore, Maryland
U.S.A.
When I request REFUND, he said I have the tree, I have to paid for it. Then I request some money back because they promise to send a tree about 1 ft to at least 6 inches tall, or pay my shipping, they reimbursed five dollars to my visa card which I DO NOT AGREE. I have complain to visa card and they sent me a letter said I have settled the case with them for FIVE DOLLARS which is proved by the refund statement on the visa card. Before I order the tree, they told me to dig the ground 4 ft x 4 ft and at least 3 ft deep. Now after a year, the tree still in a container, still 4 inches tall, 2 leaves left after winter, IT look dying to me.
Wendy
Baltimore, Maryland
U.S.A.
5 Updates & Rebuttals
Wendy Sea
Charlotte,North Carolina,
U.S.A.
More Information?
#2UPDATE Employee
Mon, September 08, 2008
I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order. It sounds like we offered a $5 credit because the tree wasn't the correct height. Without knowing who the customer is I can not provide information on what amount was refunded. If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement. Wendy Sea Customer Service Manager
Wendy Sea
Charlotte,North Carolina,
U.S.A.
More Information?
#3UPDATE Employee
Mon, September 08, 2008
I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order. It sounds like we offered a $5 credit because the tree wasn't the correct height. Without knowing who the customer is I can not provide information on what amount was refunded. If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement. Wendy Sea Customer Service Manager
Wendy Sea
Charlotte,North Carolina,
U.S.A.
More Information?
#4UPDATE Employee
Mon, September 08, 2008
I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order. It sounds like we offered a $5 credit because the tree wasn't the correct height. Without knowing who the customer is I can not provide information on what amount was refunded. If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement. Wendy Sea Customer Service Manager
Wendy Sea
Charlotte,North Carolina,
U.S.A.
More Information?
#5UPDATE Employee
Mon, September 08, 2008
I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order. It sounds like we offered a $5 credit because the tree wasn't the correct height. Without knowing who the customer is I can not provide information on what amount was refunded. If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement. Wendy Sea Customer Service Manager
Lee
Ellicott City,Maryland,
U.S.A.
Fast Growing Trees Nursery
#6Author of original report
Tue, April 22, 2008
Rif Off Royal Empress Tree or paulownia tree, this trees does not grow that fast as they claimed.
