- Report: #1145825
Complaint Review: fast track express - Internet
-
Author Not Confirmed
Why?
fast track express
Internet, USA
Phone:
888-818-2408
Web:
fasttrackauto.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
fast track express Dirk (owner)Aaron, contact person Poor communicators, Don't return calls after the check clears! Delray Beach, FLORIDA Internet
I was contacted by Fast Track Auto when I went through a broker to find transport for my car from California to Delaware. Aaron, person who called, assured me I would have no trouble getting my car shipped. He was emphatic he could find a carrier in a couple days at the most. I thought I had done enough research to feel comfortable with the transaction and paid the broker fee. As soon as I hung up from contracting with them, I had an additional question. I called back and got voice mail. I called 12 times in the next few days, all going to voicemail, even during business hours. I left 4 messages asking for a return call. After 8 days of no returned calls, no shipper for the car, and pure frustration, I called from another phone number other than my own. My call was picked up on the first ring! I was told my "order was on a bullitin board truckers look at" and was now waiting for a reply. I asked how long it normally takes, and was told there was no way to know. (this was opposite of what I was told in the initial call) Meanwhile my car is still in California. out of desperation I called another company I found and they not only picked up the car in 48 hours, but did not charge me a broker fee until it was picked up. Fast Track Auto is not only not what it advertises, but after they have your money, there is no contact. since that time, I have found this is a common problem with this company, with some people having worse experiences than mine.
