Complaint Review: Fasttech - Internet

Fasttech has lied and misrepresented several things to me. first, that the item would be shipped in 2 days. Then amended the item for 2 more days, then, "We apologize that the item you purchased SKU 1787302 is currently restocking " That wasn't true either. The item is actually discontinued. Then, when I cancelled the order:

We will send you the gift certificate code in a few hours. Please kindly check your FastTech account.

The gift certificate code is as good as cash. Simply enter it in step 3 of checkout. There is a gift certificate link right above the "Place Order" button. You can use it to get anything you like.

Please let us know if there is anything else we can help with.

OK, bit of a bummer, first that they gave me 3 different shipping times when the item is actually discontinued, and second, partially my fault. for not fully going through their Money Back Guarentee. There is no Money Back Guarentee, just a "gift certificate".

Then...

Sorry for my careless above.

Could you please kindly provide us the invoice ID of this payment or relevant payment information?

Sorry for bothering you.

My reply:

I'm not sure what you are asking for. This is my first order from

FastTech. I ordered 4 items. One of those items, SKU: 1787302 was

supposed to be shipped 2 days after the order. Then , FastTech revised

this from the 9th to the 11th. Since the 11th, my invoice has stated the

item is being restocked. Now, the item is discontinued. Doing business

with FastTech is a waste of my time. What I want is very simple. I don't

want any gift certificate, I want to be refunded for my cancelled order.

Enclosed are screen shots of my invoice, and  SKU: 1787302 which now

says it is discontinued.

By the way there is no gift certificate, I just checked. I'm starting to thing you are scamming me. The only thing FastTech has actually acomplished, is taking my money.

Then....

Yes, we still have not refunded the order yet, we need some information about this payment to help us to refund this order to you. Please kindly tell us the invoice ID about this transaction. You had received an invoice ID when you paid this order by Bitcoin. You could find the information in your bitcoin.

Sorry for bothering you again.

My reply:

Date: 7/7/2015 21:52

To: Fasttech 13mypqMncYcuMnmBR5xHBAvW4eiM6juDF4

Debit: -0.xxxxxxx BTC

Transaction fee: -0.00000258 BTC

Net amount: -0.04639358 BTC

Transaction ID:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Then....

Thank you for your information.

We will issue the refund in form as gift certificate code as soon as possible. Please kindly check your FastTech account in 3-5 business days. The gift certificate code is as good as cash. Simply enter it in step 3 of checkout. There is a gift certificate link right above the "Place Order" button. You can use it to get anything you like.

Please let us know if there is anything else we can help with.

What happened to hours?

My reply:

Please explain how a gift certificate is as good as cash. More b*******. It's not. First, I don't even have one, and second I don't think any reputable business will accept a Fasttech gift certificate. If you know of any let me know. Can you buy a meal with a  Fasttech gift certificate? Can you make a mortage payment with a Fasttech gift certificate?

Then...

Sorry about your issue.

We just mentioned that we have said that the gift certificate code as good as the cash,but we have not said that it is the same as the cash.

My reply:

Can I give my gift certificate code to another Fasttech member?

Then...

Thanks for contacting us.

The gift certificate can only be used in the account it got from.

Hope you can understand.

My reply:

So it is a gift, that cannot be given. "The gift certificate can only be used in the account it got from."

Why is it called a gift certificate? It was not recieved as a gift, and I cannot give it away.

Fasttech took my money on July 07. It July 25 at the time I write this, and the "gift certificate" does not actually purchanything. Not even an iten for $1.59. Nothing. The response time for Customer service to email a response, is usally over 24 hours. I have had no answer about anything for 4 daysw now.

They misrepresented a discontinued item as bering restocked, screwed me around for a week to get a "gift certificate"that can only be used on their website, ant can't be given as a gift, and it will NOT work on their website, and Customer Service (lololol) now refuses to even reply to me.

Avoid.