Customer Service - Father's Choice
Goleta,#2UPDATE Employee
Fri, August 08, 2008
Dear Craig, We are glad that you contacted us for encouragement and help with your difficult situation. Both Sherri and Beau are no longer with our company, which may have contributed to the lag time in response from them. The extensive interview process you went through is our standard for gathering all the information needed to fill the documents. We have worked with our members to help them resolve over 5000 custody, visitation and child support cases. It is true that we are growing due to our members' phenomenal success rate and satisfied customers are passing on our name to others. Our staff is constantly evolving as a result of this growth. In anticipation of further growth, we hire more staff each successive quarter, training them in advance to be effective and offer quality service. This evolution and growth may have contributed to the mis-communication between our staff and yourself. For this, we are truly sorry. We are glad that you got visitation and would like to talk with you directly about your account. Please contact us directly at [email protected] with your name and membership number so we can resolve your account issues. We will answer each and every customer service issue on an individual basis and encourage members with complaints to contact us directly at (800)964-1664 to resolve any issues. Finally, we sincerely want parents to succeed in achieving more time with their children. This mission is the bottom line for all of our staff. Customer Service Department Fathers Choice www.fatherschoice.org 800.964.1664 [email protected]