Sandra
Charleston,#2Consumer Comment
Tue, April 13, 2004
I haved reached the last straw with the "Card Processing Center" and believe them to be a bunch of crooks. First off if they were not doing illegal or at least unethical things they would have a phone number on their statement where you could reach some to talk to. How can you get anything settled by letters? I can only assume that they figure people don't have the time to right back and forth 5 or 6 times to get a dispute settled and they are right. So they have the freedom to do just about anything they want too! Last month was a very busy one for me and I let my due date get too close to pay on line through my bank as I ususally do so I called them (I can't remember how I got the number for a real person but I did) and asked if they could forgive the late fee since the payment would only be 2 days late. Of course they could not possibly do that unless I write to them which of course I didn't. Anyway I made the payment and paid two months worth so the payment due on March 27 would be taken care of also. Well guess what: Today I get March's statement with no payment shown and A late fee of $35. I never looked at last month's statement because I new I was late and owed 2 months. I can only assume my payment was made t a day before the closing date for February so they counted that payment (2 payments to be exact) as February's payment along with a late charge of $35, so none of it conted toward March's payment. In other words I made 2 months of payments and got charged for 2 month's late charges because I made March's payment too early! This is noting but a scam!! I hope something is done about these people and their disgusting business practices. I intend to contact my Attorney General and see what I can do!