- Report: #1352762
Complaint Review: Federal Drone Registration - WILMINGTON Delaware
Reported By:
Drone Pilot -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Federal Drone Registration
1521 Concord Pike, Ste 301 WILMINGTON, 19803 Delaware, USA
Web:
http://federaldroneregistration.com/
Categories:
Business Rating:
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Joyce Wicker AKA Federal Drone Registration AKA FederalDroneRegistration.com Drone Registration Scam WILMINGTON Delaware
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I feel really stupid I fell for this scam!
I bought a small toy drone for my son this Christmas from best buy.
Inside the packaging, it said that I must register the Drone with the FAA before flying it.
My son bugged me every day that he wanted to fly it so I finally googled FAA Drone Registration and Federaldroneregistration.com popped up. I just figured it was the FAA so I paid the $24.99.
After I did this my son told me that it only costs $5 to register with the FAA and I still needed to buy a Label to put on his drone before I could fly it.
It was after their "24 hour refund policy" so they wouldn't give me a refund so I filled a complaint with my Visa card. They said they couldn't refund me either because it was outside of their refund policy.
Again, I feel really stupid for making this mistake but I just wanted to make sure other law-abiding mothers trying to comply with the FAA laws on drone toys don't fall for this scam like I did.
2 Updates & Rebuttals
John
Norco,California,
United States
MIA
#2Consumer Comment
Sat, September 22, 2018
"We apologize you did not receive the compliance labels that were sent to you. We will have the fulfillment team prepare and send you one more set. They will be sent to the following address and will arrive via USPS:"
I recieved this a month ago after complaining I never recieved anything and still have not recieved the labels or an email with my registration number. My original purchase was for $49 in July. I underdstand you are a go between but where is my number ? Now I dont know if this is a total scam or I need to register with the gov site or have you already done that ?
Federal Drone Registration
Washington,Dist of Columbia,
USA
HAPPY TO HELP SOLVE
#3REBUTTAL Owner of company
Sun, February 12, 2017
Dear Drone Pilot,
I’m sorry you’ve had a bad experience- we are committed to ensuring this is solved for you. Please feel free to contact us through our website and we will provide a refund for your order immediately.
In addition, feeling like you have been scammed is not how we want to leave this for you or for others that use our services. We let our customers know directly on our website that we are not the FAA. We are happy to make this text more prominent throughout the website to avoid future confusion.
"You can register through the FAA registration site directly at https://www.faa.gov/uas/registration/ if you are not interested in FederalDroneRegistration.com services. Clients use our services to help register their drone because of our expert knowledge, quick response to your questions, and our simplified process. You are not required to use us, it is your decision what method you choose to go about registering your drone. Our service simply provides you a channel for help in doing so."
Thank you and we look forward to hearing from you to remedy this situation.
Thank you,
Customer Support Team
