- Report: #1404569
Complaint Review: FedEx UK - Nationwide
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Author Not Confirmed
Why?
FedEx UK
Nationwide, USA
Phone:
+44 1543678910
Web:
https://www.fedex.com/gb/contact/writefedex.html
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FedEx UK Serious problem with delivery - 250pcs day old frozen chicken can go to waste because of them Nationwide
I've just ordered among other stuffs 250 day old frozen chicken, FeDex should have been delivered it till noon today.
tracking number: 787971160316. We've called them several times. I was here, window was opened, car was in front of the house, but was silly enough to left a delivery instruction like: 'if! i am not here please leave it in a safe place' (was uncertain yesterday that can be here or not and milk delivery leave it all the times without any problem). As we went closer to noon I was constantly checking like goint to the window, opening the door (experienced in past that some driver even too lazy to knock but left parcel), checking parcel, nothing. After noon I checked parcel status on internet, it stated they had tried to delvier but I was not here and I should accordingly to somekind of 'door tag' they had left but there was no door tag at all.
When calling them they kept repeting that driver saw children playing around (not true, was here, were no playing children in front of our house, open front garden anyway, children would be trespassing if playing here) and didn't dare to left parcel at 11.48 (the time I was most frequently checking and checking again). Service couldn't answer for the question that why door tag was missing if they really were here? I guess driver was not even here at all, due to my instruciton they didn't even try. Their service (I called two numbers several times) kept connecting me here and there without any reliable result. They keep repeating that parcel(s) will be bring back in a c-o-u-p-l-e of hours, I am sorry, even 11 pm is in a couple of hours but it matters, I mean what shall I do with 250 defrosted, rotten chicken?! I don't dare to move a cm from living room window, they are unable to tell a correct time but one of them was so rude just like hanging up, the next connected me to the 'space' probably as no one answered even after a couple of minutes. Now its almost 3 pm, parcel is nowhere. And it's Firday I can't even order another parcel hoping to arrive in time.
Forget FedEx, use someone else possibly with more reliable drivers.
Helga S, UK
