Very disappointed with Fidelity. My employer, the largest in Colorado, uses Fidelity for 401ks. I decided to open a personal account as well. Since that time I am blocked from viewing or making any changes to my work account, which has over $30,000 vested. Even though they can verify me by phone, they will not close the personal account. Instead, they want two forms of government ID, a current utility bill, etc. This leaves me in a big pickle. I cannot view my balance or trade. I will request my employer notify all employees about the problems with opening a personal account and request looking into a more professional mutual fund company. CHI should move away from Fidelity.