- Report: #1388329
Complaint Review: Field Nation - Minneapolis Minnesota
-
Author Confirmed
Why?
Field Nation
901 Marquette Ave #2300 Minneapolis, 55402 Minnesota, USA
Phone:
8775734353
Web:
www.fieldnation.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Field Nation Unjustified suspension of access to work Minneapolis Minnesota
Field Nation [FN] has a Quality Control [QC] section that is chartered to enforce violations in Corporate Policies Supposedly. They can suspend a provider anywhere from 7 to 90days or permanently. They did this to me twice, each time totally unjustified for NO SHOWS.
In the first case, I requested several potential jobs in the morning [popups] in hopes that I would be assigned one. I was assigned one and "confirmed" that I would accept the Work Order. After I was on site, another Work Order was assigned, but I did not confirm because I was on another popup. I was called by an FN Customer Service Rep to ask why I was not on site with the other Work Order. I explained carefully that I could not do that Work Order that day, but if they would reschedule I could it the following day. I was tagged as a responsive NO SHOW and suspended for 30 days. There is no way to appeal a QC decision and absolutely no way to present counter evidence which I did the Chief Technical Officer.
In the second and most recent case, I received a call from QC to ask me why I was a NO SHOW for another Work Order. Fortunately, our dispatcher was available to listen to the conversation. The dispatcher took over and told the QC person that job was NEVER assigned to me in my profile. Therefore, I would have no way of knowing I have been assigned a Work Order. Further, the WO must appear in my profile so I can print the Work Order and any required supporting documents needed for the job. In any case, the WO never appeared in my profile and the dispatcher who checks all the profiles every couple of hours from 7am on told that to the QC person. Did not matter to QC, I was suspended for 90 days without a way to appeal or challenge the QC decision. This is very bad and I am certain, I am not the only service provider who has experienced similar unjustified punishment.
The issue here is that the QC team is taking away our right to work without way or means to challenge a decision that my ability to make a living. It is the arbitrary decision of the QC department which is denying me a living, and I suspect others, that I resent and wonder if it is legal?
