Lori
Kalkaska,#2Consumer Comment
Tue, June 13, 2006
Our financial institution does the same thing....you see your balance and a 'hold'. You then have to take your balance, and minus the 'hold' for the correct current information. In this case, you failed to do this. Sorry my friend, but the overdrafts were your own fault, since you didn't correctly balance your own checkbook. There are times when an oversight happens, which sounds like the case here. As much as it pains me, I can't see where 5th 3rd is to blame. If you don't understand how to use the online features that are amde available to you, then either ask for an explanation or don't use them, but this time, it's not a ripoff.
Thomas
Cincinnati,#3Consumer Suggestion
Tue, June 13, 2006
The tellers and bank managers can't do anything to fix the problems that are created by Fifth Thirds anti-customer policies. Call the VP office at (513) 358-1323 or you will just get the run-around. And pay no attention to Ken he's just mad 'caus Barbie left him for GI Joe.
Erik
Columbus,#4Author of original report
Sat, April 15, 2006
Note: The response by Ken did not respond to the specifics of this customer's complaint. Nor did he dispute any of the facts set forth in the complaint On the date and time the bills were being paid, the only source of information was Fifth Third's on-line balance. The Paycheck had not arrived at my (the complaining customer) home. On payday Friday, Fifth Third reflected the direct deposit of the paycheck in the on-line balance. Fifth third does not reflect the amount of the deposit until the following day. My check register could not reflect the deposit because I had not yet been informed of the deposit amount (which varies with each paycheck). Should I have waited until Monday to pay my bills? In retrospect, yes. I was a fool to trust that Fifth Third would give me a trustworthy balance while not revealing the deposit amount. A deposit amount they were already reflecting in the on-line balance. I still maintain that it is deliberately deceptive on the part of Fifth Third Bank to behave as described in my complaint.
Ken
Randolph,#5Consumer Comment
Mon, April 03, 2006
When you were online checking your balance, how did it compare to the running balance you keep in your check register?