Complaint Review: Findlay Cadillac Saab - Henderson Nevada

In Nevada, car dealers have no restriction on what they charge customers for documentation, smog, etc. In California, documentation fees are max $50, smog is $12 for the certificate, etc. Never believe your vehicle has actually gone through the certification process without looking at the paper-work/repair orders, etc. Dealer won't let you see them?? Don't buy that car. As for the loan process. You may qualify for a HUMMER because GM wants to push those and is willing to accept the risk. Used cars are even riskier... you should have taken the HUMMER. If you want more consumer protection, buy your cars in California.

I have purchased vehicles from the dealership in question for the last 20 years and I would like to respond to Steve from Las Vegas. Let me begin by explaining that I do have a 700+ credit score and purchase a new or used vehicle about every two years (for family and friends). Let us address the issues one at a time. First of all, an aftermarket part can be a difficult item to receive due to parts being discontinued and as your email stated, the parts department needed to locate the part not order it. Could it be that the part was no longer available anymore? Second, to accuse finance person of attempting to make money is not a new statement however; did you look at the interest rate before you signed the contract? A pre-approval is just that, an approximate approval based on history files and not based on your current credit. If you had a pre-approval through GMAC for 13.75%, why would you sign a contract for 18.9%??? Could it be that your pre-approval was denied by the current collection accounts or bad loans? Don't be angry with the messenger, be angry with who wrote the message, your credit was not very good and the rate that you were approved at was less that desirable to you, Life happens. Third, when a vehicle is New, it comes with a warranty. The reason is that no car is built by the hand of god. Mechanical things break, i.e. you need a warranty. Again, Life happens. Fourth point, you asked for a discount. Why? You were looking at a vehicle that you wanted and when you were told the price, you agreed. AAA members, Credit Union Sales, the internet, etc... are services that offer you a discount when purchasing a vehicle. It is hard enough to find the perfect vehicle, home, husband or wife, but once you find it, pay for it. Fifth, Documentation fees, smog and title fees are charged by the dealerships to keep the Moslems that you sit in open to the public. Without them you would be dealing out of a mobile or trailer. If you do not want to pay them, buy vehicles from a private party with no guaranty or warranty. It is the cost of doing business with a dealership. It seems that with bad credit, a bad attitude and a total lack of common sense, you and your wife, Kathy, should ride the bus or suck it up and be men about your purchase decision.