- Report: #690865
Complaint Review: Firefly Mobile - Internet
Reported By:
Alyson -
Winchester, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Firefly Mobile
Internet, United States of America
Phone:
800-347-3359
Web:
www.fireflymobile.com
Categories:
Business Rating:
(0)
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Firefly Mobile, Firefly Stole My Money, Internet
We purchased a Firefly Mobile Phone for our 3 children to share as needed. We only added minutes to it as the children needed it. Firefly decided to make the phone we had obsolete - and told us because our phone was not "active" during the time they made it obsolete, they owe me nothing. Had we kept it active, they would have sent us a phone that worked on their new system. But ... because their minutes expired after a certain period of time, it did no good to continually keep the phone active - it would have just been a money loss.
I purchased a phone from Firefly, that can't be activated on their system. Firefly refuses to compensate me for the money I've spent on the phone or allow me to exchange it for a phone that WILL work on their system.
I feel robbed. I can not figure out how this can be legal.
