- Report: #329478
Complaint Review: Firenze Jewelers - New York New York
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Firenze Jewelers
15 West 47th Street #4 New York, 10036 New York, U.S.A.
Phone:
212-302-2863
Web:
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Firenze Jewelers low quality with no returns New York New York
I purchased an engagement ring from Firenze Jewelers. When my fiancee put the ring on, we realized it did not fit. My fiancee thought she must have given me the wrong size. She wears a five. A year later, a diamond fell out of the ring and the other diamonds were coming loose. We took the ring to a local, family owned jeweler, who informed us that the ring was actually a six. We contacted Firenze Jewelers and explained to them that the ring they sent was the wrong size and the diamonds were all coming loose. We eventually spoke to the owner of the company. The owner told us they did not take returns and they would not replace the ring even though I ordered a five and they sent a six. The owner said they would tighten the diamonds and replace the missing diamond, but we would have to pay the normal rate.
Firenze will send you the wrong ring and refuse to take any responsibility for the product sent or the quality of the product. DO NOT PURCHASE ANYTHING FROM FIRENZE JEWELERS IF YOU DO NOT WANT TO BE RIPPED OFF!!!
Jason
covington, Kentucky
U.S.A.
Firenze will send you the wrong ring and refuse to take any responsibility for the product sent or the quality of the product. DO NOT PURCHASE ANYTHING FROM FIRENZE JEWELERS IF YOU DO NOT WANT TO BE RIPPED OFF!!!
Jason
covington, Kentucky
U.S.A.
1 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Amazing
#2Consumer Comment
Wed, April 30, 2008
How after a YEAR, a diamond falls out and other stones became loose. You might have had a point about the size being wrong, a YEAR ago. Years ago I sold an engagement ring to a dentist. A couple of months later he calls me, all pissed off and tells me that cheap POS ring I sold him lost 4 diamonds. I tell him to bring it in. He comes in with the ring and drops it on the counter. I look at the ring and ask him "Did the diamonds fall out BEFORE or AFTER she dropped it down the garbage disposal unit"? The ring was chewed up and tourqued. He gets this embarassed look on his face and tells me he doesn't care what it cost to fix. His bride-to-be had just thrown the ring at him and hadn't said a word.
