Pat
Wilmington,#2Author of original report
Wed, October 24, 2012
I would like to thank Mr. Guzik from Firestone for taking the time to listen to what I had to say and help resolve the issue.
BSRO Social
Bloomingdale,#3UPDATE Employee
Thu, October 18, 2012
I understand that your email and post has been reviewed by the claims department and what was found was inconsistent with what was previously presented. Unfortunately, I do not have further information.
I will forward this post to the consumer affairs team and have them reach out to you to discuss options.
In order to facilitate quick resolution, it is recommended that you work directly with the consumer affairs team via email at [email protected].
Thanks,
Steve
Pat
Wilmington,#4Author of original report
Thu, October 18, 2012
Steve-
I did send additional information but have received no follow up at all from Firestone. I would appreciate some type of follow up to let me know where things are. Since my family could not go without a vehicle any longer, we actually purchased a pre-owned vehicle. The estimate for replacing the engine on the Voyager went between $2500-$5000 and had a very limited warranty. We felt if we were going to spend that kind of money, it would be better placed towards another vehicle. My hope is that Firestone will do the right thing and at the very least reimburse the cost of what the engine replacement would have been. In addition, since the tires I purchased have 3 miles on them, I would like to return the tires and be reimbursed the $259.94.
BSRO Social
Bloomingdale,#5UPDATE Employee
Tue, October 16, 2012
Thank you for posting this report. I am from the corporate office of Firestone Complete Auto Care and would like to help.
I know that we are currently in communication about this as you have already sent us an email. We are working to resolve your concern as quickly as possible.
Thanks for giving us the opportunity to get involved and to make things right. If you have any additional concerns, please let me know by sending me an email at [email protected].
Thanks,
Steve