- Report: #804613
Complaint Review: First ACH - Columbia Maryland
Reported By:
David -
Denver, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
First ACH
9693 Gerwig Lane Suite A Columbia, 21046 Maryland, United States of America
Phone:
800-356-2429 x 407
Web:
www.firstach.com
Categories:
Business Rating:
(0)
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First ACH HSBC Bank A Dishonest Comany that Hurts Small Businesses Columbia, Maryland
Dishonest Company. Small Business Owners: BEWARE!
I found FIRST ACH online after being rejected by my bank (Chase) for ACH collections, because we had only been in business one year (they required 2-3 years). The premise of ACH is that your customer gives you their checking account number, and you can directly deduct payments from your customer's account. Upon calling FIRST ACH, I spoke with Robert Matthews in "customer support". Although my company had only been in business one year, we were fast growing, profitable, and our customers were requesting that we use ACH services in addition to credit cards (we were easily approved for a $60K/month credit card account). Robert said it would be absolutely no problem to get us approved, so I filled out the application and sent it in. As part of the application process, you have to provide your bank account number so FIRST ACH can deduct their monthly service fee, of $10. This is typical in the merchant processing industry, so we thought nothing of it.
Our application for service was not approved, but FIRST ACH started deducting service fees from our account immediately -- and has done so for more than a year! Even though we were never approved, and have never benefited from the service, they continue to bill us. We have made calls, send emails, and faxes, but these guys keep taking $10 a month from our account. Our bank says there is nothing they can do to stop it, other than closing our business bank account down altogether. No matter what we have tried, FIRST ACH keeps billing us for $10 per month -- while providing no access to the service whatsoever. I don't need to explain why this is horribly dishonest.
DO YOUR HOMEWORK before you give this company your bank account information. It is a year later, and we are still trying to get them to stop billing us. One more try, and we are going to close our bank account down. As a small business owner, you have enough headaches, without having to worry about this kind of stuff. And, as a business owner, you want to support honest companies, not those who take advantage of busy small business owners.
If you are a business owner looking for ACH service, RUN FROM THIS COMPANY!
I found FIRST ACH online after being rejected by my bank (Chase) for ACH collections, because we had only been in business one year (they required 2-3 years). The premise of ACH is that your customer gives you their checking account number, and you can directly deduct payments from your customer's account. Upon calling FIRST ACH, I spoke with Robert Matthews in "customer support". Although my company had only been in business one year, we were fast growing, profitable, and our customers were requesting that we use ACH services in addition to credit cards (we were easily approved for a $60K/month credit card account). Robert said it would be absolutely no problem to get us approved, so I filled out the application and sent it in. As part of the application process, you have to provide your bank account number so FIRST ACH can deduct their monthly service fee, of $10. This is typical in the merchant processing industry, so we thought nothing of it.
Our application for service was not approved, but FIRST ACH started deducting service fees from our account immediately -- and has done so for more than a year! Even though we were never approved, and have never benefited from the service, they continue to bill us. We have made calls, send emails, and faxes, but these guys keep taking $10 a month from our account. Our bank says there is nothing they can do to stop it, other than closing our business bank account down altogether. No matter what we have tried, FIRST ACH keeps billing us for $10 per month -- while providing no access to the service whatsoever. I don't need to explain why this is horribly dishonest.
DO YOUR HOMEWORK before you give this company your bank account information. It is a year later, and we are still trying to get them to stop billing us. One more try, and we are going to close our bank account down. As a small business owner, you have enough headaches, without having to worry about this kind of stuff. And, as a business owner, you want to support honest companies, not those who take advantage of busy small business owners.
If you are a business owner looking for ACH service, RUN FROM THIS COMPANY!
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Talk to your bank's manager.
#2Consumer Comment
Sun, December 04, 2011
" Our bank says there is nothing they can do to stop it, other than closing our business bank account down altogether. "
I had a similar problem a few years back. Most of the bank flunkies I spoke with gave me the same story you were given . It was only when I reached the branch manager that I found you can fill out a short form called an "ACH dispute" and they'll stop further withdrawls by the rogue company and even credit you with up to 3 months of previous fraudulent withdrawls.
If you talk to the bank manager and he/she doesn't know how to do this, it may be time to switch banks. A bank that cannot keep people from pillaging your account is not worth your business.
