- Report: #259174
Complaint Review: First American Home Buyers Protection Corporation - Van Nuys California
-
Author Confirmed
Why?
First American Home Buyers Protection Corporation
PO Box 10180 Van Nuys, 91410-0180 California, U.S.A.
Phone:
800-992-3400
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
First American Home Buyers Protection Corporation Dishonest, poor customer service, Ripoff Van Nuys California
My husband and I purchased a home on 03/23/07. This is the second week of April when I noticed my air condition wasn't getting cold. So, I called First American to have the unit serviced.
First American said someone will call me within 24-48 hrs. I was contacted by Supreme Quality Heat & Air. I scheduled an appointment for a technician to come out and service my air condition. Needless to say, no one never showed up. I called again and scheduled another time. The appointment is scheduled for 05/18/07. A technician showed up and fixed the air condition unit. The guy mentioned another part is needed, but it first has to be approved through my warranty company (First American) well weeks went by and I heard nothing, now my air condition unit is not working at all. I called numerous times and was told someone will come out. After speaking with a few supervisors to get this situation resolved another technician came out and stated the compressor is overheating and I need a new compressor. Which I confirmed the compressor is covered through my warranty. Well, weeks went by, now we are in the month of June. Finally I heard from First American and was told its not covered because Supreme Quality Heat & Air said the compressor broke because of lack of maintenance. Remind you, I just purchased the home on 03/23/07. I did not have time to have any maintenance. As of today, I am still going rounds and rounds with First American. I live in California and its been over 100 degrees and I have two small children. I would not suggest this company to ANYONE not even my worst enemies.
Wendy
Elk Grove, California
U.S.A.
First American said someone will call me within 24-48 hrs. I was contacted by Supreme Quality Heat & Air. I scheduled an appointment for a technician to come out and service my air condition. Needless to say, no one never showed up. I called again and scheduled another time. The appointment is scheduled for 05/18/07. A technician showed up and fixed the air condition unit. The guy mentioned another part is needed, but it first has to be approved through my warranty company (First American) well weeks went by and I heard nothing, now my air condition unit is not working at all. I called numerous times and was told someone will come out. After speaking with a few supervisors to get this situation resolved another technician came out and stated the compressor is overheating and I need a new compressor. Which I confirmed the compressor is covered through my warranty. Well, weeks went by, now we are in the month of June. Finally I heard from First American and was told its not covered because Supreme Quality Heat & Air said the compressor broke because of lack of maintenance. Remind you, I just purchased the home on 03/23/07. I did not have time to have any maintenance. As of today, I am still going rounds and rounds with First American. I live in California and its been over 100 degrees and I have two small children. I would not suggest this company to ANYONE not even my worst enemies.
Wendy
Elk Grove, California
U.S.A.
1 Updates & Rebuttals
Wendy
Elk Grove,California,
U.S.A.
First American Home Buyers Protection Corp.
#2Author of original report
Tue, August 21, 2007
Finally! I was able to get my AC fixed. I called the corporate office and spoke with a Dan Weinstock. I don't have his direct telephone number but if you call First American corporate office and ask to speak with the Operation Manager Dan Weinstock you will be transferred to either Dan or his voicemail. Dan returned my call within a few hours and helped me through my AC issues. As of 07/18/07 my compressor was replaced and the unit has been working so far so good.
