- Report: #454175
Complaint Review: First American Home Warranty -
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First American Home Warranty
http://homewarranty.firstam.com/ U.S.A.
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First American Home Warranty Conspires With Contractors and Ignores Consumer -- NO NEW A/C just Band-Aids on the 20-year old unit Houston Texas
Our appliances were less than 10 years old when we bought our house and signed on with First American Home Warranty. But now, 10 years later, these same appliances are worn out and fail on a regular basis. The A/C-heat is the biggest problem and the most critical in Houston, Texas. For years we have needed repair services, first one part, then another, and another.
Cinco Mechanical diagnoses the problem -- $55 to then say they don't work on Lennox and/or can't get Lennox parts. So Accurate A/C & Heating is dispatched and either agrees or disagrees with the first diagnosis, but either way, orders a part. A week later, if we are lucky, the repair is completed and the A/C-heat limps along. Several months will pass and the unit fails again.
Again FAHW sends Cinco Mechanical who doesn't work on Lennox but explains what Accurate did incorrectly when they the previous repair. Then Accurate comes and does their inspection and orders a part ... the same lengthy, frustrating process over and over and over for years. In 10 years we have paid $1000's of dollars in monthly payments, dozens of $55 service call cahrges, and for what? A Whirl-Away disposal and broken-down A/C.
Finally last week Accurate decided that we needed a new unit. Not a Lennox, but a new unit all the same. Two days for paperwork, two days for delivery ... it has been six days yet no one has called to schedule an appointment. When I called Accurate, the person put me on hold and the line was disconnected.
Have you ever noticed on First American's website that "Service Request" is the last choice on their customer page? When will we file a class action suit against them? AGainst Cinco Mechanical? Against Accurate A/C & Heating? Lawyers, where are you??????
Ms. k
Houston, Texas
U.S.A.
Cinco Mechanical diagnoses the problem -- $55 to then say they don't work on Lennox and/or can't get Lennox parts. So Accurate A/C & Heating is dispatched and either agrees or disagrees with the first diagnosis, but either way, orders a part. A week later, if we are lucky, the repair is completed and the A/C-heat limps along. Several months will pass and the unit fails again.
Again FAHW sends Cinco Mechanical who doesn't work on Lennox but explains what Accurate did incorrectly when they the previous repair. Then Accurate comes and does their inspection and orders a part ... the same lengthy, frustrating process over and over and over for years. In 10 years we have paid $1000's of dollars in monthly payments, dozens of $55 service call cahrges, and for what? A Whirl-Away disposal and broken-down A/C.
Finally last week Accurate decided that we needed a new unit. Not a Lennox, but a new unit all the same. Two days for paperwork, two days for delivery ... it has been six days yet no one has called to schedule an appointment. When I called Accurate, the person put me on hold and the line was disconnected.
Have you ever noticed on First American's website that "Service Request" is the last choice on their customer page? When will we file a class action suit against them? AGainst Cinco Mechanical? Against Accurate A/C & Heating? Lawyers, where are you??????
Ms. k
Houston, Texas
U.S.A.
2 Updates & Rebuttals
Jackt
Fort Worth,Texas,
U.S.A.
Why your having the problems you are
#2UPDATE Employee
Sat, July 25, 2009
I work for a contractor associated with FAHW, and may be able to shed some light of the contractors position. FAHW has a contract with certain contractors in which FAHW will send out workorders to one company in bulk if the contractors agree to accept a uniprice. Uniprice means the contractor will only be paid $90 regaurdless of the work done or the price of parts. While it is true the contractor does agree to this contract, we felt like we had to agree to unipricing to keep work coming in during a hard economic time. So, the contractor comes out to your home to diagnose a problem, a realized that to replace the unit would cost well over what he would be paid, so it will cost him money to buy the parts nessacery and install a new unit. However wrong it may be for someone to say to you "I cant get the parts" it may be his only option to stay in business.
Rynomusic
Nashville,Tennessee,
U.S.A.
hope this helps...
#3Consumer Comment
Tue, June 23, 2009
hello, just noticed your report, and wanted to say document everything, person you spoke with, time, date, call, & names of service companies they send out along with contractors license (look up contractors info on bbb and or your local state licensing dept)...I had 3 contractors.... 2 of the companies they sent out to check my air did not have licenses......both gave different results......in case you didn't have this number, I thought I'd share it with you, I was told it's their LEGAL area....for claims. I'm 3 years into tryin' to get a claim resolved (oh, and the unit is still not fixed either) so best of luck....here's the phone 800-992-3400 (in case you didn't have this phone number)...lady I'm workin' with seems legit, her name is ROSE at ext 3510. Maybe if enough of us inundate her with our issues, we'll get resolutions.....argh!! best of luck...and God bless... ryan www.ryannicholson.com www.myspace.com/ryno
