Complaint Review: First Convenience Bank - Killeen Texas

I should not have named RegCC in my response because yes you are correct that the regulation was put in place to protect the financial institutions not the consumer, but it is the institutions who should be protecting the consumer. In this case customers who have had a hard time financially need trusted financial institutions to protect them from such fraudulent practices. The bank should have caught this. You know being an ex employee that most counterfeit checks are easily detectable. I mean come on. The hard ones to catch are the personal checks that come back as NSF because most banks stopped verifying funds. Just because you are an ex employee does not mean that you have take the banks side. I will always take the consumers side when it comes to catching fraudulent checks. Mainly because that is what a knowledgable and customer service focused employee should do. You take the Feds laws and I will use them to protect consumers rights.

You have a certain amount of responsibility to make sure that what you are depositing is not fraudulent. Why were you getting a 4500.00 check? Did you work for it? Exercise a little bit of common sense. People try to get by with things like this everyday and then play the victim card when they are caught. You are lucky that you had not spent the money, if you had you would have been struggling to pay it back or going to collections and having your credit ruined. As far as the other ex-employee that commented that it is the bank's fault, it most certainly is not. The bank did exactly what any other bank would do. The bank I work at now which is one of the 5 largest in the country would have done the same. The deposit would have been accepted with a REGCC hold, Corp Security would have been contacted immediately and the closing process started. REGCC is not to protect the consumer from losses. Holds are placed by banks to protect themselves from losses. REGCC was put in place to regulate how long a financial institution is able to delay availability of funds to their clients because before REGCC banks were holding deposits in excess of 30 days. This was an unfair practice and the government stepped in and did the right thing. (Maybe you should read up on the subject before posting anymore ignorant responses.)

You have a certain amount of responsibility to make sure that what you are depositing is not fraudulent. Why were you getting a 4500.00 check? Did you work for it? Exercise a little bit of common sense. People try to get by with things like this everyday and then play the victim card when they are caught. You are lucky that you had not spent the money, if you had you would have been struggling to pay it back or going to collections and having your credit ruined. As far as the other ex-employee that commented that it is the bank's fault, it most certainly is not. The bank did exactly what any other bank would do. The bank I work at now which is one of the 5 largest in the country would have done the same. The deposit would have been accepted with a REGCC hold, Corp Security would have been contacted immediately and the closing process started. REGCC is not to protect the consumer from losses. Holds are placed by banks to protect themselves from losses. REGCC was put in place to regulate how long a financial institution is able to delay availability of funds to their clients because before REGCC banks were holding deposits in excess of 30 days. This was an unfair practice and the government stepped in and did the right thing. (Maybe you should read up on the subject before posting anymore ignorant responses.)

You have a certain amount of responsibility to make sure that what you are depositing is not fraudulent. Why were you getting a 4500.00 check? Did you work for it? Exercise a little bit of common sense. People try to get by with things like this everyday and then play the victim card when they are caught. You are lucky that you had not spent the money, if you had you would have been struggling to pay it back or going to collections and having your credit ruined. As far as the other ex-employee that commented that it is the bank's fault, it most certainly is not. The bank did exactly what any other bank would do. The bank I work at now which is one of the 5 largest in the country would have done the same. The deposit would have been accepted with a REGCC hold, Corp Security would have been contacted immediately and the closing process started. REGCC is not to protect the consumer from losses. Holds are placed by banks to protect themselves from losses. REGCC was put in place to regulate how long a financial institution is able to delay availability of funds to their clients because before REGCC banks were holding deposits in excess of 30 days. This was an unfair practice and the government stepped in and did the right thing. (Maybe you should read up on the subject before posting anymore ignorant responses.)

You have a certain amount of responsibility to make sure that what you are depositing is not fraudulent. Why were you getting a 4500.00 check? Did you work for it? Exercise a little bit of common sense. People try to get by with things like this everyday and then play the victim card when they are caught. You are lucky that you had not spent the money, if you had you would have been struggling to pay it back or going to collections and having your credit ruined. As far as the other ex-employee that commented that it is the bank's fault, it most certainly is not. The bank did exactly what any other bank would do. The bank I work at now which is one of the 5 largest in the country would have done the same. The deposit would have been accepted with a REGCC hold, Corp Security would have been contacted immediately and the closing process started. REGCC is not to protect the consumer from losses. Holds are placed by banks to protect themselves from losses. REGCC was put in place to regulate how long a financial institution is able to delay availability of funds to their clients because before REGCC banks were holding deposits in excess of 30 days. This was an unfair practice and the government stepped in and did the right thing. (Maybe you should read up on the subject before posting anymore ignorant responses.)

All banks have a regulation in place to protect the customer it is called RegCC. The bank should have placed a hold on the check. Typical for an employee to say not their fault. I apologize I was ever related to this institution for a comment like that.

Those that are commiting fraud don't usually admit to it so of course the bank didn't believe you. Hopefully you did not draw against the 4500 dollars. If you have then you will also be responsible to pay back those funds to the bank (regardless of who you received the fake check from). Since you only had the account for 6 months, it seems logical that they would close it to protect themselves from further fraudulent activity. Since you are the owner of the account they have no one else to go after. Good luck. I do hope you get your finances straightened out.