- Report: #1257201
Complaint Review: First Cornerstone Group LLC - Lance Edwards - Houston Texas
0 Updates & Rebuttals Read More About : First Cornerstone Group LLC - Lance Edwards
Reported By:
Bonita -
Red Oak, Texas, USA
Submitted:
Updated:
-
Author Confirmed
Why?
First Cornerstone Group LLC - Lance Edwards
2010 North Loop West Houston, 77018 Texas, USA
Phone:
713-476-0102
Web:
fcgllc.com
Categories:
Business Rating:
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First Cornerstone Group LLC - Lance Edwards Lance Edwards' Small Apartments School Guaranteed Refund Denied due to their lack of communication to provide proper address to return materials Houston Texas
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REVIEW UPDATE: May 10, 2018: First Cornerstone Group remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. First Cornerstone Group is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, First Cornerstone Group has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, First Cornerstone Group has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever First Cornerstone Group remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to First Cornerstone Group for its full commitment to quality customer service.
Ripoff Report's discussions with First Cornerstone Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. First Cornerstone Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Cornerstone Group,LLC Principal Mr. Lance Edwards has informed us that his personal philosophy is that his clients success are the heart of his business. As a successful real estate investor, Mr. Edwards feels it is critical to provide a detailed blueprint for all activities involved in a profitable real estate transaction. This way each client has all the tools to effectively transact real estate deals.
One of the things Ripoff Report learned is the course of the review is that typical feedback reads, First Cornerstone Group LLC truly communicate all aspects of the service in a timely manner. We are pleased with the responsiveness that the employees showed us. They are serious about meeting commitments and deliver on their promises.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Lance Edwards during an onsite inspection held by a third party verification company with no biases toward First Cornerstone Group.
First Cornerstone Group LLC is a real estate education and marketing company. Their specialty is in small apartments and teaching both new and experienced real estate investors how to get started in small apartments and scale up to mid-size and large apartment buildings. The education aspect of the business consists of seminars, home study programs, webinars, coaching programs. Lance Edwards, stated the following about his company, "our vision is to...provide real estate investing to as many people as possible who are looking to get started and change their financial situation." 
Leads for First Cornerstone Group LLC are provided through various venues including marketing partners who host webinars, paid advertising, and through presentations at real estate clubs around the country. Once a customer expresses interest in their product they will receive a copy of Lance Edwards book "How To Make Big Money In Small Apartments". This book highlights the company and their processes.
CUSTOMER CARE & COMPLAINT RESOLUTION FIRST CORNERSTONE GROUP
During the onsite interview, Mr. Edwards was asked to describe some of the common complaints that First Cornerstone Group LLC receives. Mr. Edwards expressed that if there is a complaint with their company it is in correlation with 30 day guarantee policy. If a customer purchases their services they receive both physical and electronic products. However, if the customer decides the product is not for them they can return the physical materials within 30 days for a refund. Additionally, even if the customer returns the products they can keep the digital downloads, "you get to keep our intellectual property, and our business systems just for trying the program...we have a very generous return policy and a very reasonable one." If a complaint arises it is because the customer in question didn't return the product within 30 days.
When asked to comment on complaints posted on Ripoff Report's website Mr. Edwards expressed that the comments were along the lines of the previously mentioned complaints with the addition of false statements made by a former employee. In order to assure future and current clients Mr. Edwards recommends visiting their website apartmentchampions.com, "which is dedicated exclusively to success stories of our clients." The testimonials are given through video and audio testimonies, "actual people giving their story." It should also be noted that First Cornerstone Group LLC has been in business since 2007, and maintains a A+ rating with the Better Business Bureau.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Edwards expressed that First Cornerstone Group LLC has put forth a great effort into their communication as a company. This includes moving their correspondences with clients to a ticketing system. This allows First Cornerstone Group LLC to make sure that all inquiries are addressed in a timely manner.
Mr. Edwards is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Edwards further stated, "being a part of this advocacy program is very important to us, we are very pleased to have this opportunity." 
FIRST CORNERSTONE GROUP STATEMENTS FROM CEO – LANCE EDWARDS
" We are a premier commercial real estate training company in the United States. With First Cornerstone Group you'll always receive a comprehensive solution to your real estate training needs. Please take time to review our site, learn about the various programs we have and how we can best assist you in achieving your goals with real estate investing.
First Cornerstone Group, LLC's First Cornerstone Group, LLC team have expressed that they feel confident doing their job First Cornerstone Group, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "First Cornerstone Group, LLC takes employees satisfaction as well as employee feedback and surveys reveal comments such as, First Cornerstone provides a very positive environment to work. There are opportunities for growth and the company enjoys being one of the fastest growing company in Houston and applying for the Inc 500 as well " Ripoff Report was pleased to learn that First Cornerstone Group, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM FIRST CORNERSTONE GROUP
First Cornerstone Group, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, First Cornerstone Group, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with First Cornerstone Group, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, First Cornerstone Group, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with "First Name / Last Name", Ripoff Report is convinced that First Cornerstone Group, LLC is committed to quality delivery of services resulting in total client satisfaction., Ripoff Report is convinced that First Cornerstone Group, LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that First Cornerstone Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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First Cornerstone Group LLC - Lance Edwards Lance Edwards' Small Apartments School Guaranteed Refund Denied due to their lack of communication to provide proper address to return materials Houston Texas
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
STATEMENT FROM FIRST CORNERSTONE GROUP:
This client also stated a complaint to the BBB and was taken care of and money was refunded.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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On July 8, 2015 I attended Lance Edwards’ Small Apartments School in Dallas, TX. I was hesitant to sign up because I am disabled and in ill health. In addition, I was caring for an invalid husband and caring for my ex-husband as he was dying. The young trainer, Amir, assured me that I had 30 days to cancel need be. I was billed a payment that day of $599. On 8/7/2015 I called the number provided me and cancelled my training, explaining my reasons once again. On 8/8/2015 I was billed another $599. On 8/10/2015 I received a phone call acknowledging my cancellation and telling me I have until 8/21/2015 to return the materials sent to me. I asked for an address to mail the package and was told to open the box and the return address information would be inside. It was not. I called and left a message requesting an address but it was not given. I got the address of First Cornerstone Group LLC, 1345 Campbell Rd., Suite 200, Houston, TX 77055 on the internet as this is the address listed on all their webpages I located. The company does not answer the phone, but asks you to leave a message and they will return your calls. However, this does not happen in all instances.
In the meantime I have received 3 other calls from FCGLLC asking me to attend boot camps and in each instance, I informed them that I had cancelled my training and was not in good health. I asked that they stop calling me regarding boot camps.
On 8/14/2015 I mailed the package via USPS Priority 2-Day delivery. I never heard back from anyone further. On September 9th 2015 I received a call from FCGLLC telling me my credit card was not working and they were trying to bill me for a third payment. I explained the situation to the caller and he said “Oh.” and hung up. When I called the phone number on the website again, I received a recorded phone message that they will only deal with complaints now via their email: [email protected]
On 9/10/15 I called Amir (initial trainer) at the phone number he had provided me with. I reminded him who I was and told him I had requested a refund at the beginning of August and had still not received it. I told him my health was poor and I could not train at this point in time. He told me he would take care of it and call me back to let me know it was done. Never heard from him again, surprise, surprise.
Then on 9/24/15 I sent an email regarding their lack of sending my refund. They responded:
Hello,
The policy states the package must be returned within 30 days of receipt. You received the package on 7/21/2015 and sent it back to our office after our conversation on 8/10/2015. We received the package on 8/26/2015. It was a whole week late which is a violation of our refund policy. The materials are in-transit back to you.
Best Regards,
Client Care
On the Tracking by the USPS website, it states I mailed the package 2 Day Priority and that the address it was sent to, the address on their websites, was an UNDELIVERABLE ADDRESS. The USPS took 4 days to Forward it to a Forwarding Address they have for FCGLLC and the USPS took 5 days to deliver it just a short distance away in the same town. So FCGLLC is denying my refund based on the USPS delivery issues. When in fact, if they had provided me with the correct address in the first place this would not have happened and my package would have been delivered in time.
Therefore, I wanted it known that this company still has the incorrect address on all their Websites to mislead individuals on purpose. Real address, which changed in June 22, 2015 according to their notice of such on their publication: Deals & Dollars Club is 2010 North Loop West, Houston, TX 77018. An alternate address is: PO Box 940985, Houston, TX 77094.
In addition, just for the record, this company is not a member of the Better Business Bureau. Thus, they don’t have a rating.
If this company was interested in the best interest of their customers, they would not hide their address, own up to their errors, and not play around with their customers lives or funds.
My health continues to get worse and having to be subjected to this has increased my blood pressure tremendously. My doctors are now concerned I will have a stroke or heart attack. When I should be resting, instead I’m having to file complaints with various entities and subject my health to it’s negative impact.
I truly believe what goes around, comes around and God has always punished those who steal from others. God have mercy on FCGLLC for God’s revenge is worse than mine could ever be.
They state a 100% refund, GUARANTEED and then prevent their customers from being able to meet their obligations by misinformation.
BUYERS please be cautious in dealing with companies of this character, as it won’t lead you to a good place.
