- Report: #313068
Complaint Review: First Extended Service Corporation - Dallas Texas
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First Extended Service Corporation
P.O Box 130745 Dallas, 75313 Texas, U.S.A.
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First Extended Service Corporation Company does not honor contract Dallas Texas
First Extended Service Corporation ("FESC") contract was signed at the time of buying a used vehicle with a reputable company in Lakewood, Colorado that I had purchased used vehicles from before. The vehicle had numerous mechanical deficiencies that arose after the contract was signed with FESC and the company was notified of these defecincies in a timely manner and as prescribed under the terms of the Warranty.
The Company refused to conduct any of the repairs on the vehicle despite the fact that the items were clearly covered under the "High-Tech Coverage" - and included repairs to the heater, transmission, suspension and mirror. FESC was contacted in writing and did not return and comments or correspondence. The dealer that sold the vehicle was also quite concerned with the desire of FESC to not conduct the repairs, and contacted them directly - but was unable to convince FESC that the Contract covered the repairs. (Having said this, the reputable dealer actually apologized and has made arrangements to complete the repairs partly at their own cost)
Beware! - FESC does not honor the Warranty terms and basically assumes that customers will not pursue the matter any further - or not poay attention to the details of the warranty contract. Save your money and either buy a warranty through another reputable company - or be prepared to pay for any repairs on the used vehicle yourself. FESC is a RIPOFF!!!!
John
Lakewood, Colorado
U.S.A.
The Company refused to conduct any of the repairs on the vehicle despite the fact that the items were clearly covered under the "High-Tech Coverage" - and included repairs to the heater, transmission, suspension and mirror. FESC was contacted in writing and did not return and comments or correspondence. The dealer that sold the vehicle was also quite concerned with the desire of FESC to not conduct the repairs, and contacted them directly - but was unable to convince FESC that the Contract covered the repairs. (Having said this, the reputable dealer actually apologized and has made arrangements to complete the repairs partly at their own cost)
Beware! - FESC does not honor the Warranty terms and basically assumes that customers will not pursue the matter any further - or not poay attention to the details of the warranty contract. Save your money and either buy a warranty through another reputable company - or be prepared to pay for any repairs on the used vehicle yourself. FESC is a RIPOFF!!!!
John
Lakewood, Colorado
U.S.A.
1 Updates & Rebuttals
Jaymac
Rockwall,Texas,
U.S.A.
Read Your Service Contract
#2UPDATE EX-employee responds
Thu, April 24, 2008
If you read your service contract you will see that FESC, as you state, is only the adminstration company of your service contract. It tells you that all obligations and liabilities for covered repairs are those of the selling dealer and not First Exteneded Service Corp. So if the claim is denied it is only because the Selling dealer has instructed FESC to do so. So when you state they have agreed to help pay for the cost at their expense it was always at their expense. FESC only gets a admin. fee from the selling dealer, so when you have a covered repair the selling dealer is the one paying for your repair. You could have saved a lot of time and frustration if you READ YOUR SERVICE CONTRACT !!!!!!!!!!!!!!!!!!!!
