- Report: #1239412
Complaint Review: First Financial Bank -
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First Financial Bank
USA
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First Financial Bank Veronica Hernandez, Samuel Sanders, Max Mario Their accents dont even match with the names San Diego California
I called to take out a loan and a woman named "Veronica Hernandez" was he first agent i spoke with. She told me that I was approved for a $3000 loan. I didnt have my account so I asked to call back. When I called back another agent by the name of "Samuel Sanders" answered and continued my application. They told me it was an insurance fee of $298 that I had to send money gram to a "Max Mario" who was in Atlanta, GA. The company is supposedly based out of California. So I went to Wal Mart and sent it and "Samuel" explained to me that it would only take 60-90 minutes before the money gets transfered. This was around 10:30 am. A few hours go by and still no money so i called back. "Samuel" then explained that because I sent it Wal Mart to Wal Mart instead of moneygram that it would take a hour and a half longer. I patiently waited, even taking a hour nap waiting for the money to deposit in my account. I woke up around 5:30 still no money so I called back. "Samuel" tells me that there was a state fee of $300 that was holding up the process and basically asked me to pay that in order to receive the $3000. At this point I was furious! I told him to cancel the loan and deposit the $298 back in my account. He told me it could take up to 15 days and thats no good for being that m wifes' birthday is only 5 days from today.
