admin
ballston spa,#2REBUTTAL Owner of company
Mon, April 09, 2012
Unfortunately by not disclosing your name or any relative info it is difficult to comment on this.
My only thought is that due to certain industry type that we do not handle you may have been referred to a former partner Europay solutions and this may have lead to the confusion at hand.
Although we pride our selves on being able to handle most business models there are occasions were we have to defer business elsewhere. Unfortunately we cannot always be promised the same care that we would like to express to our clients"
Due to several improprieties that you have mentioned, we have ended the partnership with Europay Solutions and would like to express our apologies in not being able to have helped you personally.
Typically when a merchant account is closed it is due to a high chargeback rate. Funds will be held for as long as 180 days as set forth by Visa/ Mastercard regulations, these monies will be held by the acquiring bank.
If you have exceeded this time frame and would like help dealing with the bank that processed you please feel free to contact us and we can assist you.
http://europaysolutions.com/partner.php