Lynn
Cuyahoga Falls,#2Author of original report
Tue, May 12, 2009
Soon after I posted my original report, I received an apology as well as a FULL refund from Mr. Douglas O'Connor of L&D Direct, Jacksonville, FL. He graciously refunded the entire price of my merchandise, including the shipping & handling charges. Mr. O'Connor also declined my offer to return the unordered item. Although the "Diversion Safe" is small, sending it back would have resulted in more expense & inconvenience on my part. This story started with my online order to 1st Rate Security, now owned by Mr. David Berger; but since I haven't had a response from them, my thanks are for you, Mr. O'Connor. Without your attention to my small (amount) complaint, my tale wouldn't have had such a happy ending.
Douglas
Garden City,#3UPDATE EX-employee responds
Tue, May 12, 2009
Lynn Hayes was issued a full refund via PAYPAL on 5/12/09 for her purchase. Diversion Safe received was not an exact replica of the safe she ordered. Website states that item may differ from the one that is shipped. Even though the disclaimer is in place we refunded Lynn Hayes in full and did not request the return of her merchandise.
Douglas
Garden City,#4UPDATE EX-employee responds
Tue, May 12, 2009
Lynn Hayes was issued a full refund via PAYPAL on 5/12/09 for her purchase. Diversion Safe received was not an exact replica of the safe she ordered. Website states that item may differ from the one that is shipped. Even though the disclaimer is in place we refunded Lynn Hayes in full and did not request the return of her merchandise.
Douglas
Garden City,#5UPDATE EX-employee responds
Tue, May 12, 2009
Lynn Hayes was issued a full refund via PAYPAL on 5/12/09 for her purchase. Diversion Safe received was not an exact replica of the safe she ordered. Website states that item may differ from the one that is shipped. Even though the disclaimer is in place we refunded Lynn Hayes in full and did not request the return of her merchandise.
Douglas
Garden City,#6UPDATE EX-employee responds
Tue, May 12, 2009
Lynn Hayes was issued a full refund via PAYPAL on 5/12/09 for her purchase. Diversion Safe received was not an exact replica of the safe she ordered. Website states that item may differ from the one that is shipped. Even though the disclaimer is in place we refunded Lynn Hayes in full and did not request the return of her merchandise.