Complaint Review: First Texas Homes - Dallas Texas

Our troubles started with the initial closing of our house.  We were asked by Frist Texas to close on our house with the front door being damaged and all of our flooring stained by mud from sub-contractors.  We were told this was being done while we closed.  Upon arrival to our new home we found all flooring was still damaged.  We were told to put these items on our first warranty request in 60 days.  We chose to replace the carpets and add wood flooring but could not donate our carpet as planned due to the damages to it.

Our first warranty request was turned in in April of 2015 as requested following 60 days in the home.  10 items were on the warranty ticket.  To date there are still two open items (flooring discoloration and unsatisfactory granite).  We were not able to see the large blow out in the island granite due to lighting during our walk.  The blow out is common in granite and filled with a form of epoxy at the manufacturer.  However, the location where it was installed in the focal point of our kitchen.  In addition we had multiple cracks to the granite by the sink and the bar top.  We have been told by multiple warranty contacts that it would be replaced or repaired.  We have had inspections by First Texas, Frist Floors, and Allied Stone over the past two years and we still have not received confirmation why this has not been corrected.  During one of our inspections with the owner of First Floors and our warranty rep. Matt Warren I was told the color of our grout is acceptable and he did not known why I was complaining.  I showed both individuals a location where the grout was replaced due to a water damage occurrence resulting from a brick tie nail into our pex line during construction.  I was told the color is close enough and we should accept it.  The owner of First Floors was belligerent and was asked to leave.  Only 4 items were completed

Our second warranty ticket was turned in at the 11 month mark as requested in January 2016.  We had more than 6 open items at this time from our 60 day warranty request which were restated on the new warranty ticket.  To date we still have 10 open ticket items over 2 and a half years following closing.

 Front door- Chips, scratches in wood.  Stain is incorrect and bubbling.

Granite- Blow out on Granite Island and cracks.

Flooring- Carpet was never addressed and floor grout is still discolored.

Driveway/Flat work- Pitting, washout, exposed aggregate, cracks, and blowouts from sand mixture Ardex repairs falling off.

Back patio- Cracks and Ardex repairs falling off.

Brick and Stone- Mortar and brick cracks.

Foundation- Addressed during construction process.  Large cracks in garage and through the house.

Bathroom vanity tops- Tops slopes to the back right corner causing discoloration.  Large chip not repaired correctly.

HVAC- System not operating correctly.  Freezing up and dropping temp upstairs causing heater to come on.

Drywall/Paint- Nail pops, drywall cracks, areas around replaced windows.

Over the past two and a half years we have had more than 5 plus warranty contacts (Trent, Matt, Corey, John, Red, and Ray).  Trent was our builder and was able to complete the warranty item for the stairs timely.  However the door problem was turned over to the warranty department.  Each time a new warrant contact was provided we had to take time off work to meet with them and go over the entire list again.  Each time I asked for the work to be completed and communication to be on going.  My request would be met the first week or two.  Each warranty rep (with the exception of Ray who has only been assigned for a month) was able to cross off a few ticket items.  However, as of today we still have open items.  We have gone long stretches without any communication or work being done.  We have placed calls to the warranty office, sent text messages, and e-mail without response at times.  Our community as a whole is very close and we have all had the same problems with First Texas.  We have had to request the area Manager John Manwarren not return to our house after calling me a liar and speaking to me in a less than professional way.  We also have had Mike Kryer out and he challenged my construction knowledge and tried to get me to just accept these open ticket items as acceptable.  I have had not been contacted by Frist Texas in almost 6 months about my open ticket to let me know the warranty rep was changed and work would be done.  We have received two letters requesting contact.  I have followed up with phone calls each time.  These were not returned.  After more than 8 drive ways in the neighborhood were being torn out I was able to obtain the new contact number for Ray.  He came out and met with me 14 days ago.  He agreed to communicate back to me within 14 days and have the repairs started.  I have not received any communication about repairs.  I did receive one Text that said he is still waiting.