Kirstyn
Louisville,#2Author of original report
Fri, November 28, 2008
This time i have overdraft protection that didn't kick in? I even went into the bank to check my balance and the teller gave me the wrong information.... this is just a great way to do banking huh? so i'm officially done.... and btw- Laura at the louisville branch has no clue what she is doing and keep switching her story around....
Kirstyn
Louisville,#3Author of original report
Sat, November 01, 2008
So i went into the bank today and spoke to the branch manager, and this is what she had to say...":silence:" yep... thats it- she told me that she coudln't do anything about it and that I pretty much have to eat the fees... which by the way- have been moved up to 30... apparently there were more unposted sales that they hit me with more overdrafts fees for. The funny thing is is that she tried to tell me when i received my mail to save her butt because there was no previous notices sent out but she swore up and down that there was. Darla then informed me that she would speak to her DM and see what she would do... and told me that waiving them all, or even half, would be HIGHLY unlikely. If it wasn't for my parents being there, I would have had some choice words. She was very rude to me and very unwilling to help me out. I just wanted to let you guys know that even when you complain and they know it is their fault... they will change their story to suit themselves. FirstMerit is a scam!!! They are a bunch of cheating lying thievs that don't care if you lose your car or you can't feed your family...maybe they should stop thinking about themselves and stop trying to milk all of the money they can out of people who have to live paycheck to paycheck.... This is the email that my boyfriend sent their customer service: Sent: Thursday, October 30, 2008 1:28 PM To: '[email protected]' Subject: Still Poor Customer Service This is now my second email regarding your bank's unwillingness to alert and work with customers. I now truly believe through experiences of my own and those I have spoken with who used to be your customers that your banking institution is not in business to be a customer friendly bank. It has become more than apparent that you are in business to take as much money from the customer as humanly possible when an error arises. It can not possibly be justified that an overdraft of $5 costs your company $37.50 and repeated attachment of the overdraft fee when the customer is not given any type of alert or warning to the fact that funds in their accnt are running low is just absurd, especially coming from the fact that most accnts are over drafting because of your business practices. These practices being to draw out debits from accnts done in the same day as a direct deposit that goes into an accnt at midnight as well as passing the largest debits through an account first causing it to overdraft the large debit as well as all the smaller debits to the accnt. I find this to be EXTREMELY detrimental to the customers you have who live paycheck to paycheck and are willing to eat one overdraft charge in order to buy their kids dinner. Instead of understanding the working families situation and taking the money we/they are willing to give you you proceed to hammer them for money you already know they do not have. This, in my opinion, is a terrible way to build a good relationship with your customers. Instead of beating money out of people that you know they don't have be willing to take the fees that the customer is knowingly doing, you are still making your money and the customer doesn't have to suffer anymore than necessary. In these hard times I would hope our banks would be wanting to build the trust of the customer and taking a customer's entire paycheck is not the way to do this. Please contact me in regards to this, if at all possible, at (330)581-****. I'm hoping we can resolve the issue I am experiencing with you and will not have to give up on your business and take my funds elsewhere. So there.
Kirstyn
Louisville,#4Author of original report
Sat, November 01, 2008
So i went into the bank today and spoke to the branch manager, and this is what she had to say...":silence:" yep... thats it- she told me that she coudln't do anything about it and that I pretty much have to eat the fees... which by the way- have been moved up to 30... apparently there were more unposted sales that they hit me with more overdrafts fees for. The funny thing is is that she tried to tell me when i received my mail to save her butt because there was no previous notices sent out but she swore up and down that there was. Darla then informed me that she would speak to her DM and see what she would do... and told me that waiving them all, or even half, would be HIGHLY unlikely. If it wasn't for my parents being there, I would have had some choice words. She was very rude to me and very unwilling to help me out. I just wanted to let you guys know that even when you complain and they know it is their fault... they will change their story to suit themselves. FirstMerit is a scam!!! They are a bunch of cheating lying thievs that don't care if you lose your car or you can't feed your family...maybe they should stop thinking about themselves and stop trying to milk all of the money they can out of people who have to live paycheck to paycheck.... This is the email that my boyfriend sent their customer service: Sent: Thursday, October 30, 2008 1:28 PM To: '[email protected]' Subject: Still Poor Customer Service This is now my second email regarding your bank's unwillingness to alert and work with customers. I now truly believe through experiences of my own and those I have spoken with who used to be your customers that your banking institution is not in business to be a customer friendly bank. It has become more than apparent that you are in business to take as much money from the customer as humanly possible when an error arises. It can not possibly be justified that an overdraft of $5 costs your company $37.50 and repeated attachment of the overdraft fee when the customer is not given any type of alert or warning to the fact that funds in their accnt are running low is just absurd, especially coming from the fact that most accnts are over drafting because of your business practices. These practices being to draw out debits from accnts done in the same day as a direct deposit that goes into an accnt at midnight as well as passing the largest debits through an account first causing it to overdraft the large debit as well as all the smaller debits to the accnt. I find this to be EXTREMELY detrimental to the customers you have who live paycheck to paycheck and are willing to eat one overdraft charge in order to buy their kids dinner. Instead of understanding the working families situation and taking the money we/they are willing to give you you proceed to hammer them for money you already know they do not have. This, in my opinion, is a terrible way to build a good relationship with your customers. Instead of beating money out of people that you know they don't have be willing to take the fees that the customer is knowingly doing, you are still making your money and the customer doesn't have to suffer anymore than necessary. In these hard times I would hope our banks would be wanting to build the trust of the customer and taking a customer's entire paycheck is not the way to do this. Please contact me in regards to this, if at all possible, at (330)581-****. I'm hoping we can resolve the issue I am experiencing with you and will not have to give up on your business and take my funds elsewhere. So there.