- Report: #1108169
Complaint Review: Fitness Equipment Depot Worldwide - Bethpage New York
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Author Not Confirmed
Why?
Fitness Equipment Depot Worldwide
po box 1166, Bethpage NY 11714 Bethpage, 11714 New York, USA
Phone:
925-476-8353
Web:
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Fitness Equipment Depot Worldwide Wayne Fader Internet Manager The liars and thieves of E bay Bethpage New York
I saw a piece of exercise equipment on E bay that I had wanted for a long time. I saw the price was reasonable and I decided I wanted to buy it. I was leary about e bay because I have had bad experiences with the site before. Sellers tend to sell low quality stuff and not worry because they are located far away so what can you do? The internet manager for the company told me that I have nothing to worry about purchasing from them because they have an A+ reputation with the BBB. I should have immediately looked that up because that was a LIE. I made the purchase and paid on a credit card. The company does not accept Paypal on orders over $100 and now I know why. E bay will not help you if you don't pay with Paypal. Company promised a 6 week delivery maximum time frame. 6 weeks go by and I hear nothing from them. At 6 weeks I file a basic claim for action through e bay. Wayne Fader tells me that they are waiting on a part and it's scheduled to ship on December 4. This machine has only 1 real part to it other than nuts and bolts and upholstery and pads. I figured that it's one major part needed to be replaced. A so called professional equipment refurbisher taking 6 weeks to get one part seemed odd but I trusted them. Wayne Fader then tried to offer me a much cheaper lower quality product substitute which made me feel like they were pulling a "bait and switch". After 9 weeks of waiting I finally asked E bay for final resolution. E bay did not help because I did not pay on pay pal. Now I have to go through my credit cards to fight for my money back. I don't believe they ever even had the product. I don't believe a professional refurbisher would take more than a week or two to flip this machine. After seeing 21 complaints with the BBB and 11 complaints in 2013 alone I know the truth. These guys are a bunch of liars and don't know anything about refurbishing exercise equipment. Just read the other review on this site from another very unhappy customer. They hid behind the e bay facade so that I didn't get a chance to know much about them until they had my money. Now I will be fighting and fighting and fighting to get my hard earned money back from these crooks. Stay away from this company. There are good refurbishing companies out there but this is NOT one of them. They go by Fitness Equipment Depot Worldwide, KAC Fitness, and a few other alias names.
4 Updates & Rebuttals
Disgruntled
Seaford,New York,
Give it Up!!!
#2UPDATE EX-employee responds
Mon, July 21, 2014
Howie,
What happened at that crap Insurance company happened 4.5 years ago. You have put on many deflamatory coments about me and my character over the years without even knowing me. What happened over there was unfortunate and a huge mistake out of my character. I lost 120 lbs so for a grown man to ridicule another human being for being overweight speaks volumes about who you are and how insecure you are with yourself to go on a site that you must've been searching for for crap that happend almost 5 years ago is so ridiculously sad.
that being said if I see ANYTHING written about me EVER again I will contact a lawyer to go after you for slander as this is absolutely insane that you continue to harrass me like this. My kids can see this crap!!! Really get a life!!!
TRY ME!!!
Howie
Brooklyn ,New York,
Wayne fader would never do this
#3General Comment
Tue, June 10, 2014
i personally know wayne fader from when he worked in insurance. This guy would give you the shirt off his back if you didn't mind looking at a beached whale. He may be s****.>
xsydor26
Las Vegas,Nevada,
Follow Up To Original Report
#4Author of original report
Wed, December 25, 2013
After my report was filed on this website the aforementioned salesman quickly and professionally reached out to me to resolve my issues. Mr. Wayne Fader patiently explained my options to me. He acted immediately to resolve all of my issues with the company and with this order. He ensured that everything was handled to my complete satisfaction and apologized for any inconvenience this situation had caused me. This order involved a middle man (E bay) which complicated the process, and led to many of the circumstances encountered. I commend Fitness Equipment Depot for their immediate attention and commitment to customer service.
I hope anyone who reads this post sees that within 7 days time the company has taken a bad situation and completely resolved it.
Employee
Bethpage,New York,
This guy is a Joke
#5UPDATE Employee
Fri, December 20, 2013
It is absolutely amuzing that this guy is filing a report on this site where I have emails to him and from him trying to make this situation right. It is now December 20th and my last email from him was that he was giving us another 4 weeks to fulfill his order. Does he call or ever ask for a refund? NO!! Does he handle this like an adult and call me to see where we are at with his order??? NO!! We always try to meet or exceed our customers expectations but some people just want to cause issues and fight dirty. To call the salesman out by name is down right ridiculous. We always honor our obligations to our customers and would have done the same with VIP FItness (Eric Sydor) but he wants to be kaniving and manipulating. After he gave me permission to extend the normal 4-6 week delivery time to Procure his equipment. Once again at no time did Eric Sydor ever ask for a refund or demand any resolution. He has my office number and my cell phone.
