Complaint Review: Fitoru Fitness for You - Casper Wyoming

First Email to them: I purchased your product on 5/11/18 and I can't take it.  It makes me sick to my stomach with vomiting and diarrhea.  I would like to return it for a full refund.  Please advise how I go about getting this refund. 

I had gotten a special off of their website Fitoru Ultimate Weight Loss Combo 75% Off Special Offer + Free 90 Day Challenge Workbook (eBook) for $44.99 less discount 4.49 shipping was $3.66 totaling $44.16. Their products were bottles of 60 capsules of 3 supplements, Green Coffee Extract, Garcinia, Acai Cleanse.  Directions were to take 2 of each of them (total 6) 30 min. before breakfast or lunch.          

I couldn't take them, don't know why but I have IBS and like Maggie Q, stomach issues. I saw her advertise this on TV so wanted to give it a try.

Email from them:

I am sorry to hear about your situation. The supplements are made of 100% natural ingredients and we rarely receive such feedback from customers.    According to our refund policy, you can return the product within 30 days of your original purchase date with an RMA (Return Merchandise Authorization) number issued by our customer service department. Shipping costs are non-refundable and you are responsible for return postage fees.    May I know if you already opened the bottles?  If you want, I can just give you a 25% off refund and you won't have to return any item to us. That would be for the amount of $10.12.   According to our terms and conditions on the website, we collect a $9.95 returns fee for used products. As a reminder, we do not refund the shipping fee as stated in our Terms and Conditions.  

Now to me I knew about the $9.95 return fee & shipping.  So I was expecting to get back around $30 and knew I would have to pay return shipping.  The thing that really got to me was the rep asking me if I had opened the bottles! How was I able to tell her that they made me sick IF I didn't open the bottles to take them?   Now in my defense, I was confused with the wording that she could give me a 25% refund and I wouldn't have to return the open bottles.  So I thought she meant that she would reduce the refund by 25% excl. shipping, restocking, etc. and it would save me the shipping fee for the return.  BUT no... what she meant was that she would only give me $10.12 out of my payment of $44.16. Again she is telling me in another email that they won't refund for products that had been open....how in the world am I suppose to know that the supplements wouldn't work for me if I didn't open the bottle.  And who in their right mind would accept only a refund of $10.12 when if I returned them I would get around $30 back?  This person is an idiot because if I had purchased more than ONE month, I could see returning unopened bottles but wouldn't she be able to see that I only ordered the one month supply on my order that she had on her computer?  

I finally notified Paypal of the situation and asked them to resolve it.  That is why I usually always use Paypal for payments.   These advertisements for weight loss pills, protein powders, etc. are very deceiving so watch and read everything really close.  If you have any questions, either find out or don't buy them.  This is how they prey on people that might not know or understand what you are being told.  Read the "terms and conditions" so you are caught up in a cycle of rebilling your credit card account or checking account.