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  • Report:  #329418

Complaint Review: FIVE STAR ENGINE EXCHANGE - GLENDALE Arizona

Reported By:
- Phoenix, Arizona,
Submitted:
Updated:

FIVE STAR ENGINE EXCHANGE
6817 N. 56TH AVE GLENDALE, 85301 Arizona, U.S.A.
Phone:
623-939 0345
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I filed a report on one of his 100 mile engines about a year ago but it is no where to be found. He sold me some scrap metal he said was a rebuilt engine. I filed a report with the BBB that had already given him a bad rating. His out right lies, both in person and over the phone were like none I have ever heard.

I was told by Chris the engine was destroyed by a lean mixture. From the start he had an answer for everything. I took this piece of scrap metal down to a major engine rebuilder here in Arizona and was told by the shop manager the engine damage could have been caused by a lean mixture but only under extream conditions and at least 5,000 miles.

This is when everything fell into place. The 4 trys it took to get it through emissions and then passing by only .001. The "the engine is ready to drop in and go" only latter over the phone telling me no valve adjustment had been made. His " state of the art equipment and staff of highly trained professionals" Hey, I was there and one grease monkey with an impact wrench falls a little short of that statement.

Any way since Chris now has a good rating with the BBB and at least 2 more complaints against him my money is on he is now a member.

I come here to ripoff report every couple of months to see how Chris is doing and from the reports I see it's business as usual. I real feel for the web designer as I remember when the sight first went up and I see today Chris is still using it to spread his dream of an engine rebuild utoipa. But I belive the sight should at least come with a warning lable.

I now have a late model vortex 350 and the truck is running fine. The engine he sold me I have saved it as one day soon I will park across the street from his state of the art shop with his state of the art impact wrench and state of the art grease monkey. In the bed of my truck will be the state of the art engine that Chris built for everyone to see. No one need take my word as I will bring blowup copies of signed statements of real trained professionals.

It doesn't have nothing to do with the money and never did. It's about honesty. I'll be the first to tell you even here at ripoff's the reports filed on you have some how gotten lost but some day all your ways will be your downfall.

Garry

Phoenix, Arizona

U.S.A.


2 Updates & Rebuttals

Garry

Phoenix,
Arizona,
name change

#2Author of original report

Sat, September 14, 2013

It seems some where from when I files this report and today Chris has changed his name to Jay.


Ken

East Providence,
Rhode Island,
U.S.A.
similar experience with chris of fivestar engines

#3Consumer Comment

Tue, May 20, 2008

my experience with this company and its owner is almost the same as the above person. i bought an engine from chris after many assurances that this engine (383 stroker) would be compatible with my vehicle (95 chevy tahoe). after i installed this motor i soon came to realize that it really wasnt compatible with anything. we couldnt time it for a stable idle although i was told by chris to time it at 0 and it should be fine. we ended up advancing it to 8 deg. just to get a stable idle from it just enough where it could at least be test driven. in driving it there was absolutely no power from this motor. it also ran rich and was eating alot of gas. there were also numerous internal sounds that were definite causes for concern. we tried to adjust the timing at a number of different settings and got the same results. after trying to drive it casually the motor devoloped a pronounced piston slap somewhere between 30 and 50 miles on the engine. i called chris and demanded a refund. he responded that when i signed his warranty i gave up the right to a refund and could only send the motor back to him for repair. you have to wonder about a business that wont give a refund for a motor that was defective out of the crate! anyway after much arguing with chris, where at one point he suggested i try to sell the motor, and after i told him i'd sue him he suggested i send the motor back to him for repair as per his warantee. we went that route and in the meantime i picked up a chevy crate motor from gm because i had learned to simply not trust this individual. when he sent back the motor i tried selling it and had to do so on a contigency basis where the prospective buyer would install the motor and hopefully if chris lived up to his word the buyer would pay me. well when we started up the engine it was as though no repairs were made by chris. the piston slap sound was plain as day and the prospective buyer was extremely disappointed. needless to say i wont be selling this engine. i wont deal with chris anymore, he has proven to me that if i want compensation from him i will have to proceed legally whether it be in a criminal or civil courtroom. i am now speaking with my state attorney generals office and considering all options and possibly criminal charges. to anyone is thinking about doing business with this individual read my statement and judge for yourself.

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