- Report: #490104
Complaint Review: Fixfitness.com Fix Fitness - Internet
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Author Not Confirmed
Why?
Fixfitness.com Fix Fitness
www.fixfitness.com Internet, United States of America
Phone:
3473126644
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Fixfitness.com, Fix Fitness, SCAM company... Does not respond to phone calls, emails, and does NOT ship product Internet
I ordered some sports supplements yesterday. Even though the billing address on my credit card matches my shipping address, they placed my order ON HOLD and claim that the addresses do not match.
No matter how many times you call them...or no matter how many different departments you try to get on the phone...NOBODY answers the phone.
I am getting ready to call my credit card company to dispute the charge as I do not believe that this company has any intention of fulfilling my order.
Because in order to purchase ephedrine products you have to fax in your driver's license, now I am concerned about identity theft. If it happens to me, I will know where it started.
1 Updates & Rebuttals
Fixfitness customer care
Denver,Colorado,
U.S.A.
We Process and Ship Orders the SAME DAY! and FixFitness.com is in good standing at the Better Business Bureau
#2
Wed, September 16, 2009
Dear Customer, Privacy Policy FiX Fitness respects and is committed to protecting your privacy. We use the information we collect on the site to make shopping at FiXFitness possible and to enhance your overall shopping and health experience. We do not sell, trade, rent or loan your personal information to others, unless instructed by a court of law. So feel confident that your information will remain private! Security Policy When you place an order online through FiXFitness.com, your personal information and credit card or debit card information are encrypted using the most advanced GeoTrust SSL (secure socket layer) encryption technology available on the market. We use SSL security to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our web site database so it isn't connected to the internet, to keep it safe from hackers.
Your order contained Ephedrine HCL which is a DEA restricted and controlled substance. Your order exceeded the amount allowed to be shipped within the daily AND monthly limit. We follow all DEA regulations and request a copy of your Photo ID to confirm that you are over 18 years of age. (the legal age to purchase ephedrine hcl.) Our Privacy and Security Policy is listed below. Your order will be refunded in a timely manner. If you read and follow the ephedrine hcl ordering instructions you will not have any isssues! FixFitness.com is in good standing at the Better Business Bureau and we have been in business since 2005 with tens of thousands of satisfied and repeat customers. If you have any questions please call us toll free at 1 877 417 2485 and ask to speak with David, the customer care manager.
