- Report: #449707
Complaint Review: Floral Park Design Center - Floral Park New York
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Floral Park Design Center
263 Jericho Turnpike Floral Park, 11001 New York, U.S.A.
Phone:
516-352-1323
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Burt Leeds - Floral Park Design Center Installers damaged the flooring and overcharged me. Floral Park New York
I contracted with Mr. Burt Leeds of Floral Park Design Center, to install over 900 feet of engineered wood flooring. On the second day of installation, it was raining, and the men could not work outside. They refused to do the cutting and sawing in the basement, and chose, instead, to do it on top of already laid flooring. The result is a mass of scratches and dings, which were not easily seen till the floor could be seen in sunlight the next day. In addition, they wound up tearing several slivers of wood as they joined one section to another, and then they just left them. They also decimated the doors they cut down so that they would open over the flooring, and cut the wood unevenly against the kitchen saddle - they then wanted to camouflage that with a strip of painted shoe molding. Mr. Leeds has claimed that his men did not damage the flooring. There is no question that the entire hallway showed damage the morning after the job was finished, and it was immediately covered with a 5 X 8 area rug which the men themselves put down for me as they left.
Mr. Leeds originally said, when I first called him, that if some areas were damaged, he would replace them. That was a lie - he had, and has, no intention of doing that.
The installers also left a lot of glue residue on the flooring , and I could not get Mr. Leeds to send someone here to remove it, or, at least, to tell me how to do so myself.
In addition to the poor workmanship, and the sloppiness, and damage caused by the installers, Mr. Leeds charged me for moldings which he had not even provided (I had bought them on my own), and since it had been months between the contract and the actual job, I had forgotten about it, and paid him for it in the final check. He has refused to return my money - money which does not belong to him. He promised twice to send me a check, and has not done so. Now that he has been paid, heis simply ignoring me.
Wishstar
Great Neck, New York
U.S.A.
Mr. Leeds originally said, when I first called him, that if some areas were damaged, he would replace them. That was a lie - he had, and has, no intention of doing that.
The installers also left a lot of glue residue on the flooring , and I could not get Mr. Leeds to send someone here to remove it, or, at least, to tell me how to do so myself.
In addition to the poor workmanship, and the sloppiness, and damage caused by the installers, Mr. Leeds charged me for moldings which he had not even provided (I had bought them on my own), and since it had been months between the contract and the actual job, I had forgotten about it, and paid him for it in the final check. He has refused to return my money - money which does not belong to him. He promised twice to send me a check, and has not done so. Now that he has been paid, heis simply ignoring me.
Wishstar
Great Neck, New York
U.S.A.
5 Updates & Rebuttals
Wishstar
Great Neck,New York,
USA
For those who had good experiences
#2Author of original report
Wed, March 17, 2010
I have no doubt that Floral Park may do a decent job of installing carpet. If you work on that carpet while you are installing it, and move your tools all over it, you are in very little danger of ruining the carpet. Not the case with wood floors. All of the tools and cutting and sawing do a lot of damage if done on the unprotected floor.
As for the word "slander" - I would check the definition. It refers to false accusations. There is nothing false in my report. I have two witnesses who watched the work while it was in progress, and who would attest to my pleas that the men do the heavy work elsewhere, which they refused to do. They will also state that they saw the damage after the men were finished.
You had also better check to make sure he gets his license from the Dept. of Consumer Affairs, since it appears he was supposed to be licensed, and he was not.
Nicholas DeLuca
Hicksville,New York,
United States of America
WOW, I just used them to Carpet my entire house
#3Consumer Comment
Wed, March 17, 2010
I wanted to write a little something about this Company and Burt Leeds and I normally don't do this but I think in this case I feel I must.
My Father Pat used Floral Park Design Center to fix some carpet issues they were having in the living room and they LOVED HIM.
I just contracted out Burt Leeds and Floral Park Design Center to re-do the carpet in my entire house. I have to say that their men were Completely professional and 100% CLEAN. I am shocked at what this lady is saying and I and my Father in law had a complete different experience.
I have to also say that the carpet they installed is OUTSTANDING. I have had nothing but GREAT comments about how soft and comfortable the floor is. Actually my 2 year old loves to sleep on the floor in the living room because of how comfortable it is.
In my opinion Floral Park Design Center did an amazing job and I would continue to refer them in EVERY CASE. I think slander like this could kill a business especially in this economy and I thought it would be only the right thing to say I had a great experience. If you want to contact me further to see that I am a real person you may contact me at www.kicksol.com and Ask for Nick.
Sincerely,
Nicholas
Wishstar
Great Neck,New York,
USA
Floral Park Design Center
#4Author of original report
Fri, February 19, 2010
Mr. Leeds did eventually return the money for the moldings which he did not provide. The situation is now considered resolved.
Wishstar
Great Neck,New York,
USA
Some degree of satisfaction
#5Author of original report
Tue, February 09, 2010
Although I am still stuck with a widely damaged floor, and, as it turns out, this particular flooring is no longer being manufactured, negotiation has resulted in Mr. Leeds refunding $2200.00 of the cost of the job to me, and has returned the unused box of flooring which his men removed from the premises. The refund may cover getting someone in to try to replace as much of the flooring as possible, until budgeting allows for the removal of all the flooring, and installation of new flooring by someone else.
Wishstar
Great Neck,New York,
USA
Some degree of satisfaction
#6Author of original report
Tue, February 09, 2010
Although I am still stuck with a widely damaged floor, and, as it turns out, this particular flooring is no longer being manufactured, negotiation has resulted in Mr. Leeds refunding $2200.00 of the cost of the job to me, and has returned the unused box of flooring which his men removed from the premises. The refund may cover getting someone in to try to replace as much of the flooring as possible, until budgeting allows for the removal of all the flooring, and installation of new flooring by someone else.
