Florida Beach Destinations, LLC
Woodstock,#2UPDATE Employee
Fri, July 29, 2011
A simple misunderstanding resulted in this complaint being filed. Florida Beach Destinations does not accept timeshares as part of payment for our vacation club membership. This customer traded-in a timeshare to Timeshare Closing Services, not Florida Beach Destinations. Our office was 100% under the impression Timeshare Closing Services paid the 2011 maintenance fees. They did not which is how this situation occured.
Upon learning the maintenance fees had not been paid and the account was set to go to collections, Florida Beach offered to pay the maintenance fees to resolve the situation. We told the customer we'd reimburse them if they went ahead and made the payment. Due to a miscommunication, we told the customer the reimbursement check had been sent out prior to us doing so. I explained the discrepancy to the customer and sent the reimbursement check out immediately via UPS. The customer has since received and deposited the check.
While this customer experienced an inconvenience which we are truly sorry about - the situation has nothing to do with the program we provide our members. We have an excellent customer satisfaction rating with happy members throughout the world.