- Report: #1173302
Complaint Review: Flower Delivery Express - Internet
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Flower Delivery Express
Internet, USA
Phone:
888-851-2881
Web:
Categories:
Business Rating:
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Flower Delivery Express Wesley Berry Flowers Did Not Deliver As Promissed and Charged More! Michigan Internet
I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement with 4 hour express delivery for an additional 6.99. The total would have been around $50.00. After I pressed the payment button, I had charges for flowers at $64.99, a service charge of $19.99, and a handling fee of $18.89. My total was $83.86! Typically when an online order is placed, you are able to view your order and all charges so that you can edit the order before it is placed. This company does not do that and they bill you for things that you did not purchase.
I called the numbers listed on their website in an attempt to correct the problem, but the calls went to a recording stating that my call was important, and the next available representative would be with me in a moment. Nobody ever picked up the phone. I sent a myriad of emails - no response. They indicate on their website that you can track your order, but it does not work. It simply states that the order is being processed. When I tried to follow-up a second time, and there is a sentence on their tracking section that asks, 'is this your second attempt to track your order', click the box, an email will be sent to you in a few minutes'...no email arrives. The flowers were never delivered! I ordered the flowers for my daughter on her first day as a teacher... you never get your first day back.
On 8/27 at 5:15AM I actually reached someone at the number on the website. The individual took my information and assured me that someone at corporate would get back to me promptly. Nobody called. I tried periodically throughout the day to call them, only to sit on hold listening to their recording. I sent another email and no response. On 8/28, at 4:30AM I reached someone at the same number who after I told my story, explained that they were only an answering service, they'd take my information, but I should contact my bank. Sometime around 1PM on 8/28 a flower delivery was made to my daughter, but they were not the flowers ordered, instead the lipstick-hued roses were replaced with droopy red roses and red carnations and the godetia replaced with an inexpensive, purple filler that does not appear in any of the floral arrangements pictured on their websites. It was also a less expensive vase. It was an inexpensive arrangement.
A great deal of time and energy went into trying to follow-up on the order. What should have been a happy moment for me to surprise my daughter became a nightmare.
Do not use this company!
