- Report: #1301264
Complaint Review: Fly Infinite - Internet
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Author Not Confirmed
Why?
Fly Infinite
Internet, USA
Web:
www.flyinfinite.com
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Fly Infinite Incompetent Internet
I contacted Fly Infinite and talked with Ian Wagner. He set up my travel arrangements on February 5 for my wife and I to travel to see our son who is serving with the U.S. Military in Italy. The arrangement was to travel to Detroit via Delta on Business Class, then to Amsterdam, then to Munich, then to Verona which was the nearest airport to our destination. This was a long way around but the cheapest since I have severe arthritis and lower back pain and needed business class comfort. 8 days before the flight, I was unable to sign in to select our seats so I contacted Ian again. He reviewed the situation and told me my flight from Munich to Rome and then to Verona had been cancelled. He said I should have received an email. I had not received one. Due to the late date, he got me a new flight with a huge price increase and a much longer layover in Munich. We wound up having to wait around the Munich airport 8 hours instead of the previously planned 4 hours. We were already very tired due to the long trip and our planned 3:55 arrival became 10:15, increasing the travel time for 2 aging and arthritic passengers from 19 hours to over 25 hours. Upon my return, I emailed him and told him that when I signed into the websites, I noticed that the email address he provided was for a woman at his company - not for me. I asked him to refund the extra we paid since it was his company's fault. He never responded. Bottom line is that they do not provide much service and do not honor or correct their mistakes.
