Complaint Review: Ford Motor Companies - Dearborn Michigan

Last week I filled up my 1994 explorer and after driving it for approx. 18 miles I noticed a STRONG fuel smell after getting out of the vehicle. I have been a mechanic for over 25 years and being a do it your selfer,I pulled the fuel tank myself. (crappy, dirty job!!) After wrestling with this thing for 5 hours, I finally got the tank lowered enough to see what was going on. I should mention that before I pulled the tank, I looked under the vehicle and the leaking was coming from the top of the tank so I knew I had to pull it. Anyway, What ended up to be leaking was the metal tubes coming out of the tank which is part of the fuel pump assembly. Easy fix right? WRONG!!! What is troubling is this. The fuel tank is made out of polypropylene plastic which is great for corrosion resistance. The problem is that where the fuel pump attaches there is a metal ring molded into the plastic on the tank that another metal "lock ring" locks the fuel pump assembly into the tank for a leak free seal. Since the ring molded into the tank wasn't made from stainless steel or at least galvanized, it corroded beyond belief and rendered the fuel tank worthless. It is in my opinion that this should not have happened. This fuel tank is sub-standard. They had a good idea initially, however, they left a weak link in the design.

We as consumers all know that there a bunch of bad car dealers nationwide. I have contacted Ford for a few problems with my Ford truck in the past. I unlike most car buyers do as much research before I buy a car and before I have it repaired. If you feel that you are getting no help form your bad Ford dealer, go to the top. Here is how you do it. Henery Ford had a great grand son named William Clay Ford. If you want to be heard, you need to email him directly at [email protected] His fax number is 1-313-390-0423. Post your Rip Off Report in great detail and mention the names of all of the clowns at the bad car dealer that are not helping you. After you post your Rip Off report fax it to the bad car dealer and then fax it to Ford Motor Corp. Their is a man named Nick Scheele that is one of many big shots at Ford Motor corp. If I were you, I would also fax a copy of your Rip off Report to him aswel. His fax number is 1-313-390-0423 same as William Clay Ford. If you want to make more waves, You can fax a copy of your Rip Off Report to Ford's Stockholders department at 1-201-222-4177 Their toll free number is 1-800-279-1237. Ford also has a charity department. You might contact them and ask for a donation to fix your Ford car or truck. The address is Ford Fund, One American Road, P.O. Box 1899, Dearborn, Michigan. 48126 Their toll free number is 1-888-313-0102. I must not forget to mention another Ford department that you could fax a copy of your Rip off Report to. This department is called Ford Global technologies, Inc.their fax number is 1-313-322-6814. Go to www.Fordbetterideas.com and email them aswel. Email thim a link to your Rip off Report. at [email protected] We as car buyers must never forget that car dealers only want to rip us off by selling a a car or ripping us off in their controled service department. I say screw them all right up their CORN HOLE.

Firstly, I am not affiliated with FoMoCo in any way, and am not directly defending the company. In fact, I agree that sometimes their customer relations and product satisfaction leave much to be desired. That being said, let me continue: Fuel tanks can go bad. This is by no means an isolated incident, especially on an 8 year old vehicle. Just like any other part that contacts corrosive chemicals or materials, a gas tank can eventually succumb to destructive corrosion. Since this problem has occured on a fairly old vehicle, I do not believe Ford is responsible. It would be different on a vehicle less than 5 or 6 years old. My suggestion: get an entirely new tank. Good replacements are usually available at junkyards for $30-100; or through the aftermarket for under $500. Depending on the location of failure of the tank, the new pump and lines (and associated gaskets and seals) may fix the problem. I think you should locate the site of the problem and the exact problem. I have also heard of gas tanks being patched with plastic or metal patches. Good luck, but again I don't think Ford is directly responsible.

I am the not so proud owner of a 2000 Ford Focus. I have had the car 18 months and have had 16 problems including, but not limited to, 1-car flood from a warped manufacturer part, 4 seat belt repairs, and 5 ignition repairs, and one faulty feul gage. I started dealing with Ford in March to take my car back, and finally they are cutting my check. Do not go through customer service!! Look up Ford motor company on line and call their direct office in Michigan. Go to the executive offices. I did. Customer service did nothing for me. Those executives are getting paid alot of money. Mae them work for it by making them deal with their faulty product and not some customer service representative.