- Report: #41316
Complaint Review: Ford Motor Company & Prince Frederick Ford - Prince Frederick Maryland
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Ford Motor Company & Prince Frederick Ford
Rtes 4 & 231 Prince Frederick, 20656 Maryland, U.S.A.
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Ford Motor Company & Prince Frederick Ford ripoff Frederick Maryland
Denial of Responsibility Overcharging Prince .....
My 1995 Ford Taurus was losing coolant. Mechanic showed me the leak in radiator. $450 later, the temperature guage waves like a semaphore. Prince Frederick Ford tells me the head gasket(s)are blown and ask if I want to purchase a new car since the cost will be $1900.
After much research I learn the program 00M09 applies since my car was purchased in July 1996. This program extended the engine warranty to 100,000 miles or 7 years in service.
After arguing with Ford Customer Service( a contradiciton in terms) and the dealership, they agree it is warranteed. The dealership "uncovers a leaking timing gear cover gasket" Repair cost $700+. One week later the serpentine belt must be replaced, dealer says coincidence.
I learn that the dealership overbilled me about 4 hours on the gasket cover, it takes less time when the heads are off, refused to give an additional warranty and claim this engine does not have a good reputation.
I have asked for Dispute Resolution, told my car is not under warranty and their decision is final, turned the matter over to MD Atty General for Copnsumer Affairs and am asking"
1. Reimbursement for the radiator, serpentine belt and timing gear cover gasker since they are all related. Check Ford 3.8 Head Gasket as search in internet for NHTSB Reports.
2. Extended warranty to 150,000 miles, or
3. Credit for loss of value due to reputation of engine (no other dealer wants this car) in the amount of 4K or
4. A new car.
Is it time for a class action lawsuit against Ford, they can beat us down indivbidually but not all of us.
John
Lusby, Maryland
U.S.A.
My 1995 Ford Taurus was losing coolant. Mechanic showed me the leak in radiator. $450 later, the temperature guage waves like a semaphore. Prince Frederick Ford tells me the head gasket(s)are blown and ask if I want to purchase a new car since the cost will be $1900.
After much research I learn the program 00M09 applies since my car was purchased in July 1996. This program extended the engine warranty to 100,000 miles or 7 years in service.
After arguing with Ford Customer Service( a contradiciton in terms) and the dealership, they agree it is warranteed. The dealership "uncovers a leaking timing gear cover gasket" Repair cost $700+. One week later the serpentine belt must be replaced, dealer says coincidence.
I learn that the dealership overbilled me about 4 hours on the gasket cover, it takes less time when the heads are off, refused to give an additional warranty and claim this engine does not have a good reputation.
I have asked for Dispute Resolution, told my car is not under warranty and their decision is final, turned the matter over to MD Atty General for Copnsumer Affairs and am asking"
1. Reimbursement for the radiator, serpentine belt and timing gear cover gasker since they are all related. Check Ford 3.8 Head Gasket as search in internet for NHTSB Reports.
2. Extended warranty to 150,000 miles, or
3. Credit for loss of value due to reputation of engine (no other dealer wants this car) in the amount of 4K or
4. A new car.
Is it time for a class action lawsuit against Ford, they can beat us down indivbidually but not all of us.
John
Lusby, Maryland
U.S.A.
1 Updates & Rebuttals
The Great Thorn
Bayville,New York,
U.S.A.
John will this info help you ?
#2Consumer Suggestion
Tue, January 14, 2003
John Sorry about your car trouble. I hope this info will be of good to you. Email these people and let them know of your Ford trouble. At the bottom, I post some Re-call info for you. It may be helpful Gina Bonacchi [email protected] Department: Product Development Anne Bork [email protected] Department: Investor Relations 1-313-323-8221 Lydia Cisaruk [email protected] Department: Product Launch Ray Day [email protected] Department: Product Development Said Deep [email protected] Department: Global Product Development & Technologies Ellen Dickson [email protected] Brand(s): Ford Motor Company Department: National Communications [email protected] Brand(s): Ford Motor Company Department: Quality Jennifer Flake [email protected] Department: Product Development and Global Design Brook Galbraith-Smith [email protected] Department: Global News Bureau Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division Brenda Hines [email protected] Brand(s): Ford Motor Company Department: Manufacturing Tom Hoyt [email protected] Department: Centennial Operations Ron Iori [email protected] Department: Global Operations Daniel Jarvis [email protected] Department: Ford Financial Paige Johnson [email protected] Department: Customer Satisfaction & Technologies [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications Joe Koenig [email protected] Department: Powertrain Ed Lewis [email protected] Department: Manufacturing Sonia Mishra [email protected] Department: Global Product Development & Technologies Todd Nissen [email protected] Department: Manufacturing David Reuter [email protected] Department: Global Operations Bob Roach [email protected] Department: Product Development and Global Design Whitney E Said [email protected] Department: Product Launch David Scully [email protected] Department: Product Development Maria Sheler-Edwards [email protected] Department: Environment & Safety Communications Kristine Testori [email protected] Department: Process Leadership Beverly Thacker [email protected] Department: Broadcast News Here is some of the re-call info that might be helpful. Cooling Fan Motor Warranty Extension Cell Phone Hang-Up Cup Replacement Steering Knuckle/Control Arm Torque Hinge Bolt Replacement PCM Replacement Keyless Entry System Transmitters Battery Replacement Service Bulletins Aluminum Engine - New Cleaners/Service Tips Wiper Motor - Component Transfer Tips FEB 02 Engine - Aluminum Block/Head Machining Engine Head Gasket - Approved Replacement Procedures Engine Oil - Oil Recommendations/Applications Engine - Oil System Priming Procedures Engine Coolant - Propylene Glycol Recommendations Hood Lamp Switch - Revised Shift Interlock (BRAKE) - Inadvertent Disabling A/T - Fluid Application Charts Heater Core - Repeated Failure Engine Oil Pan - Oil Leaks After Repair Wire Harness - Terminal Repair Kit Fuel Pump - Whine Heard Through Radio Speakers A/T - New Transmission Cooler Flusher/Service Tip Fuel Economy - Customer Expectation vs. Vehicle Usage Wire Harness - Terminal Repair Kit/Wire Splice Procedure A/C - Identification of Non Approved Refrigerants Brakes - Vibration/Inspection Service Tips A/T - Harsh 3-2 Downshift/Shudder On Acceleration/Turns A/T - Transmission Flush and Fill Tool Available Comprehensive Noise/Vibration/Harshness Procedure Motor Oil - Viscosity Grade Recommendation
