Joe
Austin,#2Consumer Comment
Sat, March 07, 2009
Sounds like to me, you need to talk to an attorney who knows about defective products, fraud and who wants to make some easy money because, where I live, this would be a slam dunk lawsuit. Of course, you might not want to own a Ford dealership right now.
Cornelius
Lincolnton,#3REBUTTAL Owner of company
Sat, March 07, 2009
Just an update on Chrissy's issue with her Focus. Although Chrissy's claims that her Focus is defective are without merit, Ford Motor Company has agreed to repurchase her vehicle. Occasionally, we encounter a customer like Chrissy, who is trying to get something for nothing, and find that it's better to simply pay them off and be done with them. In Chrissy's case we have a customer in dire financial distress and we fear what desperation may lead her to. As a goodwill gesture Ford Motor Company will repurchase her vehicle for the $10,000 she owes, plus provide her with $2,000 in downpayment assistance toward the purchase of another brand of automobile. Regretably, we will not be able to help her obtain financing, as most banks tend to avoid people with 400 beacon scores and a criminal history of solicitation. We will however offer contact information for a number of "buy-here" "pay-here" lots that are comfortable dealing with her kind. Again, we wish Chrissy well with her future transportation needs, and hope she is able to overcome her addictions and legal problems. We feel it would be best however that she "darken someone elses door" and for that reason we make this offer. To take advantage of this offer, she should visit our dealership upon completion of her latest debt to society.
Cornelius
Lincolnton,#4REBUTTAL Owner of company
Tue, May 24, 2005
People seeking "something for nothing" make it difficult to identify customers with legitimate concerns. Especially those that twist or omit facts to make their case. As the owner of Town Square Ford, I've personally been involved with this case from the beginning, and can tell you that the characterization of Ford, our dealership and her Ford Focus is misleading and untrue. Both the NC Lemon Law and the Ford Dispute Settlement Board are designed to protect consumers with "real" vehicle concerns. In this case, we have a "Friction Problem". Her payment book is rubbing up against her wallet. Chrissy says she owes $10,000 on a car worth $5,000. But she didn't tell you about the $3,500 in unrepaired collision damage or the insurance money that's already been collected and spent. She also didn't mention she's "upside down" because of high mileage, 41K in two years, and the interest rate her credit history earned her. In 41,000 miles her car has visited our service department 4 times. Not an unreasonable number of visits, in fact someone maintaining their vehicle properly, should have visited twelve (12) times over that period. During her visits she mentioned her car occasionally shifts hard, however she nor our technicians were able to duplicate it. Our computers found no trace of malfunction. We learned later she had also visited two other Ford dealerships, who were similarly unable to duplicate the problem. During that period the only thing we ever found was a minor transmission fluid leak, which we repaired at no-charge. We explained that every unfamilar noise or movement does not indicate a larger issue and that on-board diagnositics resolve many problems as they occur. In any event, Ford provides a 5 year-100,000 mile warranty, as an assurance the vehicle is reliable. In our materialistic society, it's difficult to appreciate what you have and it's frustrating when you'd rather be driving an SUV, but economics dictated a Focus.