Complaint Review: Ford Motor Company - Fort Mill South Carolina

I contacted Ford EO's at [email protected] on Friday at 3 pm. At 3:15 I have an email back from Julia Bawol Her number is 313 845 5831. She is looking into my case on why I haven't been given a rental car yet and what is taking the dealership so long to find out what is the defect on my brakes. Today, Monday June 2nd O C Welch III contacted me about coming to his dealership here in Beaufort SC to pick up my rent a car. Julia told me that she should be contacting me tomorrow and updating me on the situation with my car. She appologized for how the dealerships and employees have been treating me, and she is investagating to fix what Ford did wrong right. I want to thank Scott in Daytona, Ohio for giving me the extra information. Ill let you all know tomorrow what Julia tells me and the situation. Cpl. Wesley T. Gaines USMC I may be contacted at [email protected]

My ex-boss bought a new Ford Focus. With under 500 miles on it we saw something pop off the front wheel, under the car, as his wife was backing it up. The something turned out to be a spring that was crucial to the safe operation of the brakes! He actually PAID Ford to repair this problem. I laughed at him and told him he was a fool. Ah, I no longer have that job. If you are reading this, Randy, by golly you have the best built safest car in America. You should take your whole family on cross country vacations every year in that exquisite machine. He who laughs last................

Read these other complaints about the Ford Focus. Car makers love if they can hide their screw up's At the bottom of my posting you will find Ford Insider email addresses and phone numbers that you dealer would NOT want you to have. Please free FREE to use them all to your advantage. Car dealers and car manufactures know that they can't hide from the Rip Off Report. #1 Date:30 May, 2002 2001 focus, still under warranty, second visit to the dealer who, once again, did a bandage job on my brakes. class action is the way to go - my name is Jean K. Joyce, you can reply to this email. Many thanks, Jean #2 Date: 25 May, 2002my brakes have had to be done 3 times in a year and the rotors have had to be grinded every time. they squeak and my car pulls to the right cj connecticut #3 Date:30 May, 2002 2001 focus, still under warranty, second visit to the dealer who, once again, did a bandage job on my brakes. class action is the way to go - my name is Jean K. Joyce, you can reply to this email. Many thanks, Jean #4 Date: 25 May, 2002I leased my 2000 Focus brand new and have faithfully been bringing the car in every three months for service. The brakes have always whined and I was reassured they were fine. At the 18,000 service, I was told the rotors, etc. needed replacement on my dime. I told the dealership I did not feel this was fair because I am leasing, I have a service contract and taking care of the car. I really can't afford this bill. #5 Date: 25 May, 2002my brakes have had to be done 3 times in a year and the rotors have had to be grinded every time. they squeak and my car pulls to the right cj connecticut #6 Date: 20 April, 2002 I bought my Focus in November 2001, just recently I was driving on the expressway around 70 miles per hour when i started braking to slow down the steering wheel started to shake a little bit and by the way the car has 7500 miles, so i decided to take the car to Tires plus and I was told that the brakes on the Focus have a problem that they were out to fast and that I would have to change the brake pads and rotors, I was amazed when the mechanic from the shop told me that he has done quite a few brake jobs on brand new Focus ZX3. That's mi side of the story Rgds Joseph Z Miami, Florida #7 Date: 9 April, 2002My Focus, a 2000 station wagon, has had "squeaky" brakes from the day we drove it away from the dealer. I have been told this occurs when it rains, or the brakes, etc. become damp. Untrue - as I drive it daily, I hear them, but being a "dumb" woman, no one listens. #8 Date: 24 April, 2002I have a 200 ZX3, that I bought with 9,000 miles on it. I have already had the rotors and brakes replaced. Ok, so we know everyone is having trouble with there brakes. I also noticed that other people then me, are having problems with there gas gauge. How about the handle to the passenger sit, that lets you lift the back of the seat to let people in. Mine broke off. I am also having trouble with my heat/AC fan, it will not work on 1 or 2. Cindy #9 Date: 23 April, 2002well here i am with my car in the shop again IM so sick of ford i have 2000 ford focus i have had to have rotor replaced at my cost i have air conditioner leaking in my front seat my idle is screwed up they cant fix my car because no idiot light has lit up they wonder why they are called idiot lights i wish we could do something they say but the still choose to do nothing Karen. Now BooBoo Da Fool and all who read this you can contact Ford Big shots and tell them them your troubles direct. The below contact info is info that Ford does NOT want it's car buyers to have. Most all ford dealers do not have the below contact info, and if they did, they would NOT give any of it to their customers! Being an industry insider I have a big list of insider info. Now use this contact info, tell these clowns about your trouble! If for any reason you try to contact any of the following and can't get through, they might have changed their email addresses and phone numbers because of me posting them all. It sure seems to me that car makers do NOT want to hear or deal with car buyer's complaints. Angela Coletti [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-390-1759 1-586-296-9596 1-586-350-4408 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 1-313-791-6837 1-313-570-7632 John Ochs [email protected] Brand(s): Ford Motor Company Department: New Media Team 1-313-337-3669 734-769-6031 1-313-402-4022 Carolyn Brown [email protected] Brand(s): Ford Department: Environment & Safety Communications 1-313-621-2963 1-248-473-8082 Kristen Kinley [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-845-2709 1-248-375-3667 Valerie Rosnik [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-206-2058 Robyn Schultz [email protected] Brand(s): Ford Department: Environment & Safety Communications 1-313-390-3091 1-313-410-4635 Maria Sheler-Edwards [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-248-4979 1-734-434-8191 1-734-645-1968 Jerree Martin [email protected] Brand(s): Ford Motor Company Department: Service Operations 1-313-337-2699 1-313-592-0106 313-618-9614 Ray Day [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-317-7683 1-734-414-0526 1-313-903-0263 Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division 1-313-323-7045 1-313-822-6620 1-313-605-2999 Mark Schirmer [email protected] Brand(s): Ford Department: Ford Division 1-313-845-1547 1-734-222-4040 1-313-938-4660 Wesley Sherwood III [email protected] Brand(s): Ford Motor Company Department: Product Launch 1-313-390-5660 1-734-699-5725 1-313-550-3458 Rich Voytowich Jr. [email protected] Brand(s): Ford Department: Detroit/Chicago Regional Office 1-313-390-5068 1-313-884-3444 1-313-618-9530 To all of the people right above, Be glad that's all I posted! I trully hope that I am becomming the wooden irritator of car dealer scum worldwide

Hi Boo Boo. I was a warranty administrator for a Ford dealership for about 10 years, and while I have been out of Ford for about six months or so, I think I can help you. Keep in mind that I am taking you at your word. First of all, being that your car was less than a week old, EVERYTHING on the car should have been covered under factory warranty for defects in materials and workmanship. Your accident on I85 suggests to me that when your brakes "locked up", and you started going to the left, that would be a seized left front caliper. If your car has ABS on it, that would also tell me there might be some sort of fault in the ABS system. Poor braking habits do not cause a seized caliper, in my experience. I find it hard to believe they fixed your first problem in an hour. Once they mounted the tire onto the new wheel, replaced the control arm, and then realigned the front end, that would have taken more than an hour based on my experience with good front end technicians. Now onto your left rear wheel. When you say "the left rear wheel came off the rim", I am assuming you mean tire. With that in mind, since the well-known Firestone tire recall occurred, Ford began covering tires for 36 months or 36000 miles, whichever comes first, as part of its bumper to bumper warranty. Tires just do not come off of the wheels for no good reason. As long as the tire had a warrantable defect, the tire, and the damage it caused, should have been paid for by Ford. With the amount of damage it caused, I am surprised Ford did not send out an inspector. Finally, if all they told you was they made sure your brake lights were working and dud a walkaround to check for any leaks, they do not sound like they checked your brakes. In order to check your brakes, they would have to put the car on a lift and remove all four wheels. As for your loaner car situation, if you have a Ford ESP extended warranty, you can get a loaner car pretty much whenever you have your car in for service, unless the policy has changed in the last six months. Now I am not a technician, but I worked with a lot of good ones and learned a lot in the process. I hope this information helps you. You sound like you have an excellent attorney, and from where I sit and not knowing the specifics of your situation, something does not seem right with what your Ford dealer is telling you. I will keep watching your story for updates. Good luck.

Hey, I'm getting tired of people who write rip-off reports and blame other people or companies for their own negligence and/or stupidity. I think ALMOST everyone who read this report would like the original writer to tell us what really happen- ed. The writer tells a pretty good story. I'm sure SOME of it is true Basically, it appears he DOES NOT know how to drive carefully. He lost control of the car on at least two occasions. OBVIOUSLY, he had an accident & hit the divider. Yes, he damaged the wheel & arm, but why should Ford pay for his poor driving. That IS why he has insurance(if he does) Let's be honest; there's really nothing wrong with the brakes.