Fortuna
Buffalo,#2UPDATE Employee
Mon, January 08, 2007
Ralph, First, we would like to extend our deepest apologies for your negative experience with purchasing from us. As we move forward with branching out our business into other forms of e-commerce, we are finding, more than ever, that customer satisfaction is truly an aspect of our business which we cannot afford to ignore. I'm unable to find specific information to link to your issue and formally confirm your complaint, however, I can certainly agree with you that it is TOTALLY possible that you have had a negative experience with us. During the time period when you posted this message, I was working as a regular customer service representative. As such, I can tell you, from the inside, that the department was not managed well!! There were certain employees who worked here that did not take their jobs seriously, and have ultimately caused us to lose an unknown number of customers. This was wrong, and we do sincerely apologize for your dissatisfaction and your terrible experience It should go without saying that those people are no longer employed here, and I don't intend to ever let our customer service fall behind again. I personally stand behind every transaction we complete and I WILL guarantee your satisfaction for all of your past (and future?) transactions. I know that ripoffreport.com doesn't want us to ask you to have to contact us again, and believe me, I can understand why. But the problem here is, this transaction is so old, that we can't find any of your information. If, by any chance you can just give me your RMA # from the return? Just so that I have something research and go off of; so that I can resolve this once and for all. I'll do all the research, all I need is that tiny little 4 digit RMA number to help you. I truly wish to prove to you that Fortuna Enterprises values your satisfaction as a past, and hopefully re-gained customer. Sincerely, Alicia Customer Service Manager FORTUNA ENTERPRISES INC 1370 WILLIAM ST BUFFALO,NY 14206 PH: (716) 250-7410