Jason
Beavercreek,#2REBUTTAL Owner of company
Fri, December 09, 2011
Mr. Green had his room built in the summer of 2004. Mr Green purchased the room from the prior owner of the business. I, the current owner was informed of the issue have been in several converstions with Mr Green and have been working together for several months to find a solution to his issues. I, the president of the company has told Mike several times that we are willing to work with him to find a solution. We have contacted a couple different businesses that specialize in what we feel was the cause and start to his issues. Mike and I were working with a particular company to help find a solution. The 3rd party individual was unable to make contact with the homeowner and the homeowner became frustrated that he was not contracted in a timely manner. Our company was not informed that the homeowner was yet to be incontact with the individual that we felt could help find a resolve to what we felt caused the issues to start. Mr Green is a good indivdual and we will continue to work diligently with Mr Green going forward to resolve and find a resolution to his issues.
Our company takes great pride in quality of crafsmanship and communication with our customers. Our company has been in business for 17 years and we work very hard every day to do the best job possible and to give the customer a quality product and an experience that they are happy with.
mike
beavercreek,#3Author of original report
Fri, December 09, 2011
One item I would like to stress is that the current owner of four seasons is not the same owner that installed our room. He has contacted me and apparently had not received my messages. We are working together to come to a resoultion of my issues.