- Report: #441397
Complaint Review: FragranceX.com - Long Island City New York
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Author Confirmed
Why?
FragranceX.com
4810 37th Street, Long Island City, 11101 New York, U.S.A.
Phone:
718-482-6970
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
FragranceX.com Inc Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions Long Island City New York
I have placed an order with fragranceX.com at the very beginning of February 2009. Now we are in April! I was ensured that my order would reach me within 2-3 weeks - which is already a very long time! I am based in the UK and regularelly order from the US. Some orders reach me within 7 days on STANDARD SHIPPING.
First of all, FragranceX.com has been unable to provide me with a tracking number.
After 5 weeks of no products received, I emailed them to ask where my goods were. I was ensure that everything was on its way and that I should wait "just a little longer".
After 6 weeks I asked for a refund as nothing was received and there was no proof what so ever that the comany has sent anything. I was again told to "sit and wait".
Now its 8 weeks later and I still havent received any products. FragranceX.com told me that they will not give me a refund - if the products are "lost on the post" then they are just lost!
This company is a complete rip-off! They take peoples money but don't send any good! I'm giving this case to my credit card company for investigation and hope that the CRUCKS at fragranceX.com will be shut down!
Shopper
England
United Kingdom
First of all, FragranceX.com has been unable to provide me with a tracking number.
After 5 weeks of no products received, I emailed them to ask where my goods were. I was ensure that everything was on its way and that I should wait "just a little longer".
After 6 weeks I asked for a refund as nothing was received and there was no proof what so ever that the comany has sent anything. I was again told to "sit and wait".
Now its 8 weeks later and I still havent received any products. FragranceX.com told me that they will not give me a refund - if the products are "lost on the post" then they are just lost!
This company is a complete rip-off! They take peoples money but don't send any good! I'm giving this case to my credit card company for investigation and hope that the CRUCKS at fragranceX.com will be shut down!
Shopper
England
United Kingdom
1 Updates & Rebuttals
Victim
Adeliade,Australia,
Australia
I'm in the same boat as you
#2Consumer Comment
Tue, June 30, 2009
It has been over a month for since my order was made, I too was conveniently not given a tracking number, and am too being told to be patient. I'm aware also that international shipping takes around 7 days. I think this store is criminal the way their ripping off customers, google around the web and you will find countless complaints of customers in the same shoes. And after a period of time they casually take no responsibility for the fact you've paid them and received nothing in return. BEWARE OF FRAGRANCEX.COM
