FrankMyersAuto
Winston Salem,#2REBUTTAL Owner of company
Fri, April 23, 2010
Thank you for your response. I can totally understand the concern for your safety and I am dedicated to offering you a peaceful resolution that gives you complete peace of mind.
Hopefully you have had time to read my last response to your original concern. If so, I look forward to hearing from you very soon so we can sit down together and discuss a way to move forward.
Sincerely,
Tracy Myers
angie
Winston Salem,#3Author of original report
Fri, April 23, 2010
Everyday I drive this car it scares me because I feel that the steering wheel is going to go out at any time. I have to get back and forth to work.
FrankMyersAuto
Winston Salem,#4REBUTTAL Owner of company
Thu, April 22, 2010
Angie,
My name is Tracy Myers and I am the owner of Frank Myers Auto Maxx. Id like to begin by saying thank you for bringing this opportunity for improvement to my attention. Without feedback from our guests, it is impossible for us to grow.
Next, I would like to ask that you allow me to apologize for this unfortunate situation. If any of my employees talked you into buying a vehicle that you didnt want, then they will be dealt with according to our strict company policy. My goal moving forward is for the two of us to sit down together and find a resolution that makes you completely satisfied.
Since you didnt leave your full name in the letter, I cant pull your file and respond to anything specifically. However, after reviewing your letter, I can think of a couple of alternatives that may work for you:
1) If your car indeed qualified for our Iron-Clad Money Back Guarantee and you still want to bring it back, then I will gladly still honor that for you.
OR
2) I can have my service department fix the problems that were determined before you bought the vehicle.
OR
3) If you are not happy with your purchase, still need a vehicle and would like to trade it in on something you would be happier withplease let me know. We will start the process of a trade-in as soon as possible so you can start enjoying your purchase sooner than later.
In closing, I would like to assure you that making you more than satisfied is my number one priority. I encourage you to call me directly so that we can schedule a time in our busy schedules to sit down with each otherdiscuss your carand see which direction you want to take.
I look forward to hearing from you very soon,
Tracy Myers, CMD