- Report: #594761
Complaint Review: Frank Meyers Auto Maxx - Winston Salem North Carolina
Reported By:
angie -
Winston Salem, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Frank Meyers Auto Maxx
4200 North Patterson Avenue Winston Salem, 27105 North Carolina, United States of America
Phone:
8662421277
Web:
Categories:
Business Rating:
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Frank Meyers Auto Maxx False advertisment unbroken promises Winston Salem, North Carolina
I was talked into buying a trailblazer from this auto dealership. I was not pleased with the seats so I was promised they would recover. We stayed at the dealership to closing. Everyone pulled off to go home and we were the last to leave, when we got into the car to start it the engine light came on. The next day I took the car back and told them I did not want it. They have a policy that says within three days you can bring the car back for any reason. The sales manager begged me to keep the car and said write down everything that is wrong with it and we will fix it. I wrote down everything, cd player does not work, shortage in the left and rear speaker,and the chime for door ajar or seat belt not fastened, the brakes squeal and the steering wheel tightens up when driving, and when I go over sixty miles per hour the vehicles starts shaking. They told me to come back that Monday and I did the service man kept taking the code off of the vehicle to make the engine light go off. I know this because I took it to two mechanics and they advised me of this. I took the car back a total of six times each time when I picked the vehicle up the light was off. Then it would come back on. He said there is nothing wrong with the suspension on the car but he never tried to find out why it shakes, he said there is nothing wrong with the brakes but they squeal so loud people turn around and look. They did not honor the promise of fixing everything that was wrong. The service man kept telling me it is not in the warranty, I advised him that the sales manager promised me all these things would be fixed, he told me to take it up with him. I spoke with the sales manager and he said he was going to talk to the owner as it was not fair. The service manager has avoided my calls every since. I have a vehicle that could possible kill me, I was driving and the steering well went out, it would not turn or anything, got back in started it up then it turns. When I drive it goes off to the side and still tightens up, if I get over 60 mph the vehicle starts to shake. I do not have the money to get it fixed because I am on disability and work very part time taking care of the elderly and need reliable transportation.
3 Updates & Rebuttals
FrankMyersAuto
Winston Salem,North Carolina,
United States of America
Frank Myers Auto Will Make It Easy For You
#2REBUTTAL Owner of company
Fri, April 23, 2010
Thank you for your response. I can totally understand the concern for your safety and I am dedicated to offering you a peaceful resolution that gives you complete peace of mind.
Hopefully you have had time to read my last response to your original concern. If so, I look forward to hearing from you very soon so we can sit down together and discuss a way to move forward.
Sincerely,
Tracy Myers
angie
Winston Salem,North Carolina,
United States of America
False Advertisment and Broken Promises
#3Author of original report
Fri, April 23, 2010
Everyday I drive this car it scares me because I feel that the steering wheel is going to go out at any time. I have to get back and forth to work.
FrankMyersAuto
Winston Salem,North Carolina,
United States of America
Frank Myers Auto Is Committed To Discussing ALL Opportunities For Improvement
#4REBUTTAL Owner of company
Thu, April 22, 2010
Angie,
My name is Tracy Myers and I am the owner of Frank Myers Auto Maxx. Id like to begin by saying thank you for bringing this opportunity for improvement to my attention. Without feedback from our guests, it is impossible for us to grow.
Next, I would like to ask that you allow me to apologize for this unfortunate situation. If any of my employees talked you into buying a vehicle that you didnt want, then they will be dealt with according to our strict company policy. My goal moving forward is for the two of us to sit down together and find a resolution that makes you completely satisfied.
Since you didnt leave your full name in the letter, I cant pull your file and respond to anything specifically. However, after reviewing your letter, I can think of a couple of alternatives that may work for you:
1) If your car indeed qualified for our Iron-Clad Money Back Guarantee and you still want to bring it back, then I will gladly still honor that for you.
OR
2) I can have my service department fix the problems that were determined before you bought the vehicle.
OR
3) If you are not happy with your purchase, still need a vehicle and would like to trade it in on something you would be happier withplease let me know. We will start the process of a trade-in as soon as possible so you can start enjoying your purchase sooner than later.
In closing, I would like to assure you that making you more than satisfied is my number one priority. I encourage you to call me directly so that we can schedule a time in our busy schedules to sit down with each otherdiscuss your carand see which direction you want to take.
I look forward to hearing from you very soon,
Tracy Myers, CMD
