- Report: #307957
Complaint Review: Free Credit Report.com - Internet
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Free Credit Report.com
FreeCreditReport.com Internet, U.S.A.
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Free Credit Report.com FreeCreditReport.com posted unauthorized charges to my checking account. Internet
I went to FreeCreditReport.com to obtain a "free" credit report. About 30 days later $12.99 was deducted from my checking account, paid to CIC Triple Advantage. I called the 800 number and found out this was FreeCreditReport.com, and that when I obtained my credit report they automatically enrolled me in a monthly credit monitoring service.
I advised the customer service associate that I did not sign up for a credit monitoring service, did not authorize any charges to be made against my checking account, and that I wanted the charges refunded. The associate said that the monthly monitoring service was described in the "terms and conditions" section of the web site and that I had agreed to the service and to having the fee charged to my Visa debit card. I told her repeatedly that I did not authorize these charges, that I wanted to cancel my enrollment, and that I wanted the charges refunded.
She repeatedly told me that the charges were nonrefundable and that I had agreed to the fee. She repeatedly told me she could cancel my membership and that no further charges would be posted to my account but the $12.99 I had already been charged was nonrefundable because I did not cancel my membership within the first 30 days.
Finally I told her I was going to file a fraud report with my bank if the $12.99 was not refunded, at which point she placed me on hold and then returned to tell me that the $12.99 would be returned to my account.
I was placed on hold many times throughout our conversation, and each time it sounded as though we had been disconnected but I remained on the line and eventually she returned. And of course there was a long wait time to talk to anyone in the first place.
So far I have not received the refund (it has been 3 business days).
Jenny
Little Rock, Arkansas
U.S.A.
CLICK HERE: Lawsuit Filed Against Consumerinfo.com to get victims thier money back
I advised the customer service associate that I did not sign up for a credit monitoring service, did not authorize any charges to be made against my checking account, and that I wanted the charges refunded. The associate said that the monthly monitoring service was described in the "terms and conditions" section of the web site and that I had agreed to the service and to having the fee charged to my Visa debit card. I told her repeatedly that I did not authorize these charges, that I wanted to cancel my enrollment, and that I wanted the charges refunded.
She repeatedly told me that the charges were nonrefundable and that I had agreed to the fee. She repeatedly told me she could cancel my membership and that no further charges would be posted to my account but the $12.99 I had already been charged was nonrefundable because I did not cancel my membership within the first 30 days.
Finally I told her I was going to file a fraud report with my bank if the $12.99 was not refunded, at which point she placed me on hold and then returned to tell me that the $12.99 would be returned to my account.
I was placed on hold many times throughout our conversation, and each time it sounded as though we had been disconnected but I remained on the line and eventually she returned. And of course there was a long wait time to talk to anyone in the first place.
So far I have not received the refund (it has been 3 business days).
Jenny
Little Rock, Arkansas
U.S.A.
CLICK HERE: Lawsuit Filed Against Consumerinfo.com to get victims thier money back
2 Updates & Rebuttals
John
Califon,New Jersey,
U.S.A.
You have to agree.
#2Consumer Comment
Mon, February 11, 2008
That's the way it works. I did the same thing. It even shows a disclaimer on the TV commercial that you must do this.
Wilson
Walnut Creek,California,
U.S.A.
There is no ripoff here.
#3Consumer Suggestion
Mon, February 11, 2008
Cancellation notice is on first page of www.freecreditreport.com. Did you really think a financial company was going to give you something for "free". IMPORTANT INFORMATION: When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within the 7-day trial period, you will be billed $14.95 for each month that you continue your membership. ConsumerInfo.com and Freecreditreport.com are not affiliated with the annual free credit report program. Under a new Federal law, you have the right to receive a free copy of your credit report once every 12 months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to www.annualcreditreport.com.
